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Office of the Investor Advocate

Office of the Investor Advocate

 

About the Office


The Office of the Investor Advocate was established by Section 915 of the Dodd-Frank Wall Street Reform and Consumer Protection Act, as codified in Section 4(g) of the Securities Exchange Act of 1934. The head of the Office of the Investor Advocate is appointed by the Chairman in consultation with the Commission and reports directly to the Chairman. The mission of the Office is to promote the interests of investors by performing the following required tasks:

  • Analyzing the potential impact on investors of regulations and rules that are proposed by the Commission and any self-regulatory organization (SRO);
  • Identifying areas in which investors would benefit from changes in regulations or SRO rules;
  • Assisting retail investors in resolving significant problems they have with the Commission or SROs;
  • Identifying problems that investors have with financial service providers and investment products;
  • Proposing to the Commission changes in regulations or orders of the Commission that may be appropriate to mitigate problems identified and to promote the interests of investors; and
  • Proposing to Congress any legislative, administrative, or personnel changes that may be appropriate to mitigate problems identified and to promote the interests of investors.

Ombudsman

Section 919D of the Dodd-Frank Act requires the Investor Advocate to appoint an Ombudsman who will act as a liaison in resolving problems that retail investors may have with the Commission or an SRO. The Ombudsman will review and establish policies and procedures to encourage persons to present questions to the Investor Advocate regarding compliance with the securities laws, and will establish safeguards to maintain the confidentiality of such communications.

Congressional Reports

The Investor Advocate must report to Congress by June 30 of each year on the objectives of the Office for the following fiscal year. The Investor Advocate must also report to Congress by December 31 of each year on the activities of the Investor Advocate in the preceding fiscal year, the most serious problems encountered by investors during the reporting period and the actions taken by the Commission and SROs to resolve the problems, and any recommendations for administrative and legislative action. The Ombudsman must submit a semi-annual report to the Investor Advocate for inclusion in the reports to Congress. The reports from the Investor Advocate must be submitted to Congress without any prior review or comment from any officer or employee of the Commission outside of the Office of the Investor Advocate.

Investor Advisory Committee

Section 911 of the Dodd-Frank Act, as codified in Section 39 of the Securities Exchange Act of 1934, establishes the Investor Advisory Committee and includes the Investor Advocate as a member of the Committee. The Office of the Investor Advocate provides staff support to the Committee.

Comment Letter to MSRB on Its Strategic Priorities


The Investor Advocate's letter stresses enhancing price transparency in the muni market.

Tracey L. McNeil Named as SEC’s First Ombudsman


View the press release. The ombudsman may be reached by emailing Ombudsman@sec.gov or by calling (877) 732-2001 (toll-free) or (202) 551-3330 (local).

Inaugural Report to Congress


The Office of the Investor Advocate issued its first Report on Objectives on June 30, 2014.

The Case for User Fees


Speech by Rick Fleming before the 38th Annual Southwest Securities on August 19, 2014.

Video: Rick Fleming on His Role as Investor Advocate


Watch SEC Investor Advocate Rick Fleming describing his plans at the April 10 meeting of the Investor Advisory Committee (IAC). Fleming is a member of the IAC.

Contact Information


U.S. Securities & Exchange Commission
Office of the Investor Advocate
100 F Street, NE
Washington, DC 20549
(202) 551-3302
InvestorAdvocate@sec.gov

To reach the Ombudsman:
Toll-free: (877) 732-2001
Local: (202) 551-3330
Email: Ombudsman@sec.gov

Whom should I contact about my question or concern?


That depends. The Office of the Investor Advocate handles questions and concerns on certain subjects, while other issues are best handled by other SEC offices. Our FAQ will help guide you to the right place.


Elsewhere on SEC.gov


Last modified: Nov. 20, 2014