8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(d) OF

THE SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported):  November 20, 2019

AVAYA HOLDINGS CORP.

(Exact Name of Registrant as Specified in its Charter)

Delaware	001-38289		26-1119726
(State or Other Jurisdiction of	(Commission File Number)		(IRS Employer Identification
Incorporation)			Number)
4655 Great America Parkway
Santa Clara, California		95054
(Address of Principal Executive Office)		(Zip Code)

Registrant’s telephone number, including area code:  (908) 953-6000

N/A

(Former Name or Former Address, if Changed Since Last Report)

 ____________________

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock	AVYA	New York Stock Exchange ("NYSE")

Item 2.02. Results of Operations and Financial Condition

On November 20, 2019, Avaya Holdings Corp. (the “Company”) issued a press release announcing its financial results for the fourth quarter and fiscal year 2019 ended September 30, 2019.  The full text of the press release is furnished as Exhibit 99.1 and is available on the Company’s investor relations website at https://investors.avaya.com.

This information shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

Item 7.01. Regulation FD Disclosure

On November 20, 2019, the Company posted supplementary slides regarding the Company’s financial results for the fourth quarter and fiscal year 2019 ended September 30, 2019 on the Company’s investor relations website at https://investors.avaya.com.  The supplementary slides are furnished as Exhibit 99.2.

This information shall not be deemed “filed” for purposes of Section 18 of the Exchange Act, or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

Item 9.01 Financial Statements and Exhibits

(d)    Exhibits

Exhibit	Exhibit Name
99.1	Press Release, dated November 20, 2019, entitled “Avaya Reports Fourth Quarter and Fiscal 2019 Financial Results”
99.2	Supplementary Slides: Avaya Investor Presentation 4Q FY19 – November 20, 2019

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

		AVAYA HOLDINGS CORP.
Date: November 20, 2019	By:	/s/ Kieran J. McGrath
	Name:	Kieran J. McGrath
	Title:	Senior Vice President and Chief Financial Officer

EX-99.1

Exhibit 99.1

Media Inquiries:Investor Inquiries:

Alex AliasMichael McCarthy

669-242-8034919-425-8330

alalias@avaya.commikemccarthy@avaya.com

Avaya Reports Fourth Quarter and Fiscal 2019 Financial Results

$723 million Q4 FY19 GAAP revenue; $2.887 billion FY19 GAAP revenue

83.8% of GAAP revenue from software and services, 58.9% of GAAP recurring revenue in FY19

352 deals signed with a TCV greater than $1 million, 40 over $5 million and 9 over $10 million in FY19

Santa Clara, Calif.,- November 20, 2019 - Avaya Holdings Corp. (NYSE: AVYA) today reported financial results for the fourth quarter and fiscal year ended September 30, 2019.

	GAAP										Non-GAAP (1)
(In millions, except percentages)		Q4 2019			Q3 2019			Q4 2018			Q4 2019			Q3 2019			Q4 2018
Revenue		$	723		$	717		$	735		$	726		$	720		$	770
Gross margin		54.2		%	54.4		%	53.1		%	60.6		%	60.8		%	63.4		%
Operating margin		7.2		%	(85.5		)%	1.5		%	22.7		%	20.1		%	20.4		%

	GAAP							Non-GAAP (1)
(In millions, except percentages)		FY19			FY18			FY19			FY18
Revenue		$	2,887		$	2,851		$	2,908		$	3,057
Gross margin		54.6		%	52.8		%	61.4		%	62.5		%
Operating margin		(16.4		)%	(3.1		)%	21.6		%	20.8		%

"Avaya made significant progress positioning the company for future growth and accelerating our relevance in cloud during fiscal 2019,” stated Jim Chirico, president and CEO of Avaya.  “Notably, we grew our public cloud seats by approximately 160% year over year; we launched ReadyNow, an enterprise-class private cloud solution, and have already booked $90 million of total contract value; we announced a Microsoft partnership to bring our next generation CCaaS to market on Azure; and we recently closed our strategic partnership for UCaaS with RingCentral.  The investments across our portfolio, especially in contact center, cloud, services and AI, have materially strengthened our position and solidified our platform for future growth.”

Mr. Chirico added, “Successfully concluding the strategic review process provided a decisive go forward path and, as a result, we announced three important initiatives to accelerate growth and deliver shareholder value. First, the

partnership with RingCentral is a game changer for Avaya and is expected to fundamentally change the industry landscape. Second, we expect to begin to execute against our previously announced $500 million stock repurchase program shortly, and third, we have already completed the pay down of $250 million of debt that will result in significant annual interest expense savings and further enhance our balance sheet.”

FourthQuarter Fiscal2019Financial Results⁽¹⁾ 

• On October 1, 2018, Avaya adopted the new revenue recognition standard, Accounting Standards Codification 606 ("ASC 606"), using the modified retrospective transition method. Accordingly, results for reporting periods beginning after September 30, 2018 are presented under ASC 606 while prior period financial information has not been adjusted and continues to be reported in accordance with GAAP that existed prior to the adoption of ASC 606 ("ASC 605").

• GAAP revenue for the fourth quarter of fiscal 2019 was $723 million, $6 millionhigher than the third quarter of fiscal 2019, and $12 millionlower than the fourth quarter of fiscal 2018 ended September 30, 2018. Non-GAAP revenue for the fourth quarter of fiscal 2019 was $726 million, $6 millionhigher than the prior quarter, and $44 millionlower than the fourth quarter of fiscal 2018.

• GAAP gross margin for the fourth quarter of fiscal 2019 was 54.2% compared to 54.4% for the third quarter of fiscal 2019 and 53.1% for the fourth quarter of fiscal 2018. Non-GAAP gross margin was 60.6%, compared to 60.8% for the third quarter of fiscal 2019 and 63.4% for the fourth quarter of fiscal 2018.

• GAAP operating income for the fourth quarter of fiscal 2019 was $52 million, compared to an operating loss of $613 million for the third quarter of fiscal 2019, and operating income of $11 million for the fourth quarter of fiscal 2018. Non-GAAP operating income⁽¹⁾ for the fourth quarter of fiscal 2019 was $165 million, compared to $145 million for the prior quarter, and $157 million for the fourth quarter of fiscal 2018.

• GAAP net loss for the fourth quarter of fiscal 2019 was $34 million, compared to net loss of $633 million for the third quarter of fiscal 2019, and net income of $268 million for the fourth quarter of fiscal 2018.

• Adjusted EBITDA⁽¹⁾ was $184 million or 25.3% of non-GAAP revenue, compared to adjusted EBITDA of $167 million, or 23.2% of non-GAAP revenue, for the third quarter of fiscal 2019 and $178 million, or 23.1% of non-GAAP revenue, for the fourth quarter of fiscal 2018.

• Cash provided by operating activities for the fourth quarter of fiscal 2019 was $66 million, compared to $52 million during the third quarter of fiscal 2019 and $25 million during the fourth quarter of fiscal 2018. Cash provided by operating activities for fiscal 2019 was $241 million.

• At the end of the fourth quarter of fiscal 2019, cash and cash equivalents totaled $752 million, compared to $729 million at the end of the third quarter of fiscal 2019 and $700 million at the end of the fourth quarter of fiscal 2018.

Fourth Quarter Fiscal2019Business Metrics⁽¹⁾ 

• Total Contract Value (TCV) of $2.4 billion*

• 83% of non-GAAP revenue was Software & Services

• 61% of non-GAAP product revenue was Software

• 58% of non-GAAP revenue was Recurring

• Added approximately 1,600 new logos

• Large deal activity with 109 deals over $1 million, 14 over $5 million, and 3 over $10 million

• Generated $66 million in cash flow from operations, $37 million in free cash flow⁽¹⁾ 

⁽¹⁾ Non-GAAP revenue, Non-GAAP gross margin, Non-GAAP operating margin, Non-GAAP operating income and adjusted EBITDA are not measures calculated in accordance with generally accepted accounting principles in the U.S. (“GAAP”). Refer to the Supplemental Financial Information accompanying this press release for more information, including a reconciliation of these measures to the most closely comparable measure calculated in accordance with GAAP.

* We define TCV as the value of all active ratable contracts that have not been recognized as revenue, including both billed and unbilled backlog.

Fourth Quarter Fiscal 2019 Company Highlights

Public cloud seats increased approximately 160% year-over-year.

• Avaya will adopt hybrid cloud solutions from IBM to help expand Avaya’s ReadyNow private cloud unified communications and contact center offerings internationally.

• Avaya expands ReadyNow into the EMEA and APAC regions.

• Avaya launched its new Avaya IX Subscription program targeted at customers looking for flexible consumption-based pricing alternatives to traditional perpetual models when consuming Avaya’s world-class communications and collaboration solutions. The Avaya IX Subscription program will also facilitate customers’ transition to cloud.

• Avaya and Tenfold, the world’s leading provider of next generation CTI solutions, announced a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams, and operationalize AI with richer contextual customer data to drive predictive engagement.

• TMC, a global, integrated media company, recognized three of Avaya’s offerings for their innovation and leadership in the UC and Contact Center markets.

The Avaya IX Collaboration Unit, an open “all-in-one” next-generation huddle-room video conferencing solution, was named a TMC 2019 Communications Solutions Products of the Year Award. An all-in-one collaboration device that does not require a laptop connection, it sits on top of the video

screen, has integrated microphones, and provides a wide field of view which is important for huddle spaces that are typically not very deep but can be very wide.

Avaya’s Mobile Experience was named a 2019 Communications Solutions Products of the Year Award winner. Avaya Mobile Experience is an Avaya owned and operated cloud-based service that supports the advancement of a business’ digital transformation to become more mobile-centric. Avaya Mobile Experience helps enable omni-channel interactions with smartphone users, reducing the time callers spend on legacy voice interactions with an organization’s contact center.

The Avaya OneCloud™ unified communications and contact center platform was named a 2019 Communications Solutions Products of the Year Award. Avaya OneCloud helps meet the business needs for a cloud solution that delivers flexible features, functions, and value-without any compromise for small-medium businesses (SMB), mid-market or large enterprise organizations featuring public, private and hybrid cloud options.

Fiscal 2019 Financial Highlights

• GAAP revenue: $2.887 billion; Non-GAAP revenue: $2.908 billion

• GAAP gross margin: 54.6%; Non-GAAP gross margin: 61.4%

• GAAP operating margin: -16.4%; Non-GAAP operating margin: 21.6%

• Adjusted EBITDA: $706 million; Adjusted EBITDA margin: 24.3%

• Cash flow from operations: $241 million, Free cash flow: $128 million

Financial Outlook - Q1 Fiscal 2020 under ASC 606

• GAAP revenue of $698 million to $718 million; Non-GAAP revenue of $700 million to $720 million

◦ This non-GAAP revenue figure reflects a constant currency decline in September 30^th 2019 FX rates of -6% to -3%

• GAAP operating income of $2 million to $12 million; GAAP operating margin of 0% to 2%

• Non-GAAP operating income of $145 million to $155 million; non-GAAP operating margin of ~21%

• Adjusted EBITDA of $165 million to $175 million; Adjusted EBITDA margin of ~24%

Financial Outlook - Fiscal Year 2020 under ASC 606

• GAAP revenue of $2.81 billion to $2.89 billion; Non-GAAP revenue of $2.82 billion to $2.90 billion

◦ This non-GAAP revenue figure reflects a constant currency decline in September 30^th 2019 FX rates of -2% to 0%

• GAAP operating income of $130 million to $180 million; GAAP operating margin of 5% to 6%

• Non-GAAP operating income of $560 million to $610 million; non-GAAP operating margin of 20% to 21%

• Adjusted EBITDA $650 million to $700 million; Adjusted EBITDA margin of 23% to 24%

• Cash flow from operations of ~5% of non-GAAP revenue

◦ Excluding Q1 FY20 one time strategic process fees: ~7%

• Approximately 95 to 100 million weighted average shares outstanding; ending share count of approximately 80 to 85 million shares

• Cash requirements for restructuring pension & OPEB, cash taxes, capital spending and net cash interest payments for fiscal year 2020 are expected to be:

◦ Restructuring: $35 million to $40 million

◦ Pension/OPEB: ~$55 million

◦ Cash Taxes: $65 million to $75 million

◦ Capital Expenditures: ~$120 million

◦ Net Cash Interest Payments: $190 million to $195 million

Avaya’s outlook does not include the potential impact of any business combinations, asset acquisitions, divestitures, strategic investments, or other significant transactions that may be completed after November 20, 2019. Actual results may differ materially from Avaya’s outlook as a result of, among other things, the factors described under “Forward-Looking Statements” below.

Conference Call and Webcast

Avaya will host a live webcast and conference call to discuss its financial results at 8:30 AM Eastern Time on November 20, 2019. To access the live conference call by phone, listeners should dial +1-833-224-0545 in the U.S. or Canada and +1-647-689-4064 for international callers. To join the live webcast, listeners should access the investor page of Avaya's website at https://investors.avaya.com.

Following the live webcast, a replay will be available on the investor page of Avaya's website for a period of one year. A replay of the conference call will be available for one week soon after the call by phone by dialing +1-800-585-8367 in the U.S. or Canada and +1-416-621-4642 for international callers, using the conference access code: 6257079.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s

next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This release contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could,“ "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should,“ "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. These factors are discussed in the Company's Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”), and may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Avaya Holdings Corp.

Condensed Consolidated Statements of Operations (Unaudited)

(In millions, except per share amounts)

	Successor												Predecessor			Non-GAAP Combined(1)
	Three months ended September 30, 2019			Three months ended September 30, 2018			Fiscal year ended September 30, 2019			Period from December 16, 2017 through September 30, 2018			Period from October 1, 2017 through December 15, 2017			Fiscal year ended September 30, 2018
REVENUE
Products	$	314		$	325		$	1,222		$	989		$	253		$	1,242
Services	409			410			1,665			1,258			351			1,609
	723			735			2,887			2,247			604			2,851
COSTS
Products:
Costs	113			115			442			372			84			456
Amortization of technology intangible assets	44			43			174			135			3			138
Services	174			187			696			597			155			752
	331			345			1,312			1,104			242			1,346
GROSS PROFIT	392			390			1,575			1,143			362			1,505
OPERATING EXPENSES
Selling, general and administrative	240			275			1,001			888			264			1,152
Research and development	50			62			204			172			38			210
Amortization of intangible assets	40			41			162			127			10			137
Impairment charges	—			—			659			—			—			—
Restructuring charges, net	10			1			22			81			14			95
	340			379			2,048			1,268			326			1,594
OPERATING INCOME (LOSS)	52			11			(473		)	(125		)	36			(89		)
Interest expense	(60		)	(57		)	(237		)	(169		)	(14		)	(183		)
Other income (expense), net	6			3			41			35			(2		)	33
Reorganization items, net	—			—			—			—			3,416			3,416
(LOSS) INCOME BEFORE INCOME TAXES	(2		)	(43		)	(669		)	(259		)	3,436			3,177
(Provision for) benefit from income taxes	(32		)	311			(2		)	546			(459		)	87
NET (LOSS) INCOME	$	(34	)	$	268		$	(671	)	$	287		$	2,977		$	3,264
(LOSS) EARNINGS PER SHARE
Basic	$	(0.31	)	$	2.44		$	(6.06	)	$	2.61		$	5.19
Diluted	$	(0.31	)	$	2.41		$	(6.06	)	$	2.58		$	5.19
Weighted average shares outstanding
Basic	111.2			110.0			110.8			109.9			497.3
Diluted	111.2			111.4			110.8			111.1			497.3

⁽¹⁾ See "Use of non-GAAP (Adjusted) Financial Measures" below.

Avaya Holdings Corp.

Condensed Consolidated Balance Sheets (Unaudited)

(In millions, except per share and shares amounts)

	September 30, 2019			September 30, 2018
ASSETS
Current assets:
Cash and cash equivalents	$	752		$	700
Accounts receivable, net	314			377
Inventory	63			81
Contract assets	187			—
Contract costs	114			—
Other current assets	115			170
TOTAL CURRENT ASSETS	1,545			1,328
Property, plant and equipment, net	255			250
Deferred income taxes, net	35			29
Intangible assets, net	2,891			3,234
Goodwill, net	2,103			2,764
Other assets	121			74
TOTAL ASSETS	$	6,950		$	7,679
LIABILITIES
Current liabilities:
Debt maturing within one year	$	29		$	29
Accounts payable	291			266
Payroll and benefit obligations	116			145
Contract liabilities	472			484
Business restructuring reserves	33			51
Other current liabilities	158			148
TOTAL CURRENT LIABILITIES	1,099			1,123
Non-current liabilities:
Long-term debt, net of current portion	3,090			3,097
Pension obligations	759			671
Other post-retirement obligations	200			176
Deferred income taxes, net	72			140
Business restructuring reserves	36			47
Other liabilities	394			374
TOTAL NON-CURRENT LIABILITIES	4,551			4,505
TOTAL LIABILITIES	5,650			5,628
Commitments and contingencies	—			—
STOCKHOLDERS' EQUITY
Preferred stock, $0.01 par value; 55,000,000 shares authorized, no shares issued or outstanding at September 30, 2019 and 2018	—			—
Common stock, $0.01 par value; 550,000,000 shares authorized; 111,046,085 shares issued and 111,033,405 outstanding at September 30, 2019; 110,218,653 shares issued and 110,012,790 shares outstanding at September 30, 2018	1			1
Additional paid-in capital	1,761			1,745
(Accumulated deficit) retained earnings	(289		)	287
Accumulated other comprehensive (loss) income	(173		)	18
TOTAL STOCKHOLDERS' EQUITY	1,300			2,051
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$	6,950		$	7,679

Avaya Holdings Corp.

Condensed Statements of Cash Flows

(Unaudited; in millions)

	Successor						Predecessor			Non-GAAP Combined(1)
	Fiscal year ended September 30, 2019			Period from December 16, 2017 through September 30, 2018			Period from October 1, 2017 through December 15, 2017			Fiscal year ended September 30, 2018
Net cash provided by (used for):
Operating activities	$	241		$	202		$	(414	)	$	(212	)
Investing activities	(124		)	(199		)	(13		)	(212		)
Financing activities	(61		)	273			(102		)	171
Effect of exchange rate changes on cash, cash equivalents, and restricted cash	(4		)	(7		)	(2		)	(9		)
Net increase (decrease) in cash, cash equivalents, and restricted cash	52			269			(531		)	(262		)
Cash, cash equivalents, and restricted cash at beginning of period	704			435			966			966
Cash, cash equivalents, and restricted cash at end of period	$	756		$	704		$	435		$	704
(1)  See "Use of non-GAAP (Adjusted) Financial Measures" below.

Use of non-GAAP (Adjusted) Financial Measures

The information furnished in this release includes non-GAAP financial measures that differ from measures calculated in accordance with generally accepted accounting principles in the United States of America (“GAAP”), including the combined twelve month period ending September 30, 2018 and financial measures labeled as “non-GAAP” or “adjusted.”

Although GAAP requires that we report on our results for the periods October 1, 2017 through December 15, 2017 (the "Predecessor" period) and December 16, 2017 through September 30, 2018 (the "Successor" period) separately, management reviews the Company’s operating results for the twelve months ended September 30, 2018 by combining the results of these periods because such presentation provides the most meaningful comparison of our results. The Company cannot adequately benchmark the operating results of the 289-day period ended September 30, 2018 against any of the previous or succeeding periods reported in its condensed consolidated financial statements and does not believe that reviewing the results of this period in isolation would be useful in identifying any trends regarding the Company’s overall performance. Management believes that key performance metrics such as revenue, gross margin and operating income, among others, when combined for the twelve months ended September 30, 2018 provide meaningful comparisons to other periods and are useful in identifying current business trends.

EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization. Adjusted EBITDA is EBITDA further adjusted to exclude certain charges and other adjustments described in our SEC filings and the tables below.

We believe that including supplementary information concerning adjusted EBITDA is appropriate because it serves as a basis for determining management and employee compensation and it is used as a basis for calculating covenants in our credit agreements. In addition, we believe adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. We also present adjusted EBITDA because we believe analysts and investors utilize these measures in analyzing our results. Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, such as our pricing strategies, volume, costs and expenses of the organization, and it presents our financial performance in a way that can be more easily compared to prior quarters or fiscal years.

EBITDA and adjusted EBITDA have limitations as analytical tools. EBITDA measures do not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and do not necessarily indicate whether cash flows will be sufficient to fund cash needs. Adjusted EBITDA excludes the impact of earnings or charges resulting from matters that we do not consider indicative of our ongoing operations. In particular, our formulation of adjusted EBITDA allows adjustment for certain amounts that are included in calculating net income (loss), however, these are expenses that may recur, may vary and are difficult to predict. In addition, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation.

We also present the measures non-GAAP revenue, non-GAAP gross margin, non-GAAP operating income and non-GAAP operating margin as a supplement to our unaudited condensed consolidated financial statements presented in accordance with GAAP. We believe these non-GAAP measures are the most meaningful for period to period comparisons because they exclude the impact of the earnings and charges noted in the applicable tables below that resulted from matters that we consider not to be indicative of our ongoing operations.

In addition, we present the liquidity measures of free cash flow and adjusted cash flow. Free cash flow is calculated by subtracting capital expenditures from Net cash provided by operating activities. We believe free cash flow is a measure often used by analysts and investors to compare the cashflow and liquidity of companies in the same industry. Adjusted cash flow is defined as cash flow from operations adjusted to remove one-time anticipated payments in connection with our strategic process in Q1 fiscal 2020. We provide guidance regarding Adjusted cash flow because we believe it provides a more meaningful way to analyze period over period results.

The presentation of these non-GAAP financial measures is not intended to be considered in isolation from, as substitute for, or superior to, the financial information prepared and presented in accordance with GAAP and may be different from the non-GAAP financial measures used by other companies. In addition, these non-GAAP measures have limitations in that they do not reflect all of the amounts associated with the Company’s results of operations as determined in accordance with GAAP.

We do not provide a forward-looking reconciliation of expected first quarter and full year of fiscal 2020 non-GAAP revenue, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA or adjusted cash flow guidance as the amount and significance of special items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These special items could be meaningful.

The following tables present Successor, Predecessor and combined results and reconcile historical GAAP measures to non-GAAP measures.

Avaya Holdings Corp.

Supplemental Schedules of Non-GAAP Adjusted EBITDA

(Unaudited; in millions)

	Successor												Predecessor			Non-GAAP Combined (1)
	Three months ended September 30, 2019			Three months ended September 30, 2018			Fiscal year ended September 30, 2019			Period from December 16, 2017 through September 30, 2018			Period from October 1, 2017 through December 15, 2017			Fiscal year ended September 30, 2018
Net (loss) income	$	(34	)	$	268		$	(671	)	$	287		$	2,977		$	3,264
Interest expense	60			57			237			169			14			183
Interest income	(3		)	(3		)	(14		)	(5		)	(2		)	(7		)
Provision for (benefit from) income taxes	32			(311		)	2			(546		)	459			(87		)
Depreciation and amortization	108			120			443			384			31			415
EBITDA	163			131			(3		)	289			3,479			3,768
Impact of fresh start accounting adjustments	(2		)	29			5			196			—			196
Restructuring charges, net	10			1			22			81			14			95
Advisory fees	8			3			11			18			3			21
Acquisition-related costs	1			4			9			15			—			15
Reorganization items, net	—			—			—			—			(3,416		)	(3,416		)
Non-cash share-based compensation	6			6			25			19			—			19
Impairment charges	—			—			659			—			—			—
Loss on sale/disposal of long-lived assets, net	—			—			—			4			1			5
Resolution of certain legal matters	—			—			—			—			37			37
Change in fair value of Emergence Date Warrants	(1		)	8			(29		)	17			—			17
(Gain) loss on foreign currency transactions	—			(4		)	8			(28		)	—			(28		)
Pension/OPEB/nonretirement postemployment benefits and long-term disability costs	—			—			—			—			17			17
Gain on investments	(1		)	—			(1		)	—			—			—
Adjusted EBITDA	$	184		$	178		$	706		$	611		$	135		$	746

Avaya Holdings Corp.

Supplemental Schedules of Non-GAAP Revenue

(Unaudited; in millions)

	Three Months Ended							Three Months Ended Sept. 30, 2018 (4)		Change							Three Months Ended
	Sept. 30, 2019			Adj. for Fresh Start Accounting		Non-GAAP Sept. 30, 2019				Amount			Pct.		Pct., net of fx impact		June 30, 2019 (1)		Mar. 31, 2019 (2)		Dec. 31, 2018 (3)
Revenue by Segment
Products & Solutions	$	315		$	—	$	315	$	336	$	(21	)	(6	)%	(5	)%	$	298	$	289	$	326
Services	411			—		411		434		(23		)	(5	)%	(5	)%	422		425		422
Unallocated amounts	(3		)	3		—		—		—			n/a		n/a		—		—		—
Total revenue	$	723		$	3	$	726	$	770	$	(44	)	(6	)%	(5	)%	$	720	$	714	$	748
Revenue by Geography
U.S.	$	392		$	1	$	393	$	417	$	(24	)	(6	)%	(6	)%	$	394	$	378	$	401
International:
EMEA	183			1		184		202		(18		)	(9	)%	(7	)%	183		189		200
APAC - Asia Pacific	85			1		86		81		5			6	%	9	%	85		80		79
Americas International	63			—		63		70		(7		)	(10	)%	(9	)%	58		67		68
Total International	331			2		333		353		(20		)	(6	)%	(4	)%	326		336		347
Total revenue	$	723		$	3	$	726	$	770	$	(44	)	(6	)%	(5	)%	$	720	$	714	$	748

(1) - (4) Reconciliation of Non-GAAP measures above:
	(1) Q319 Non-GAAP Results							(2) Q219 Non-GAAP Results
	Three Months Ended							Three Months Ended
	June 30, 2019			Adj. for Fresh Start Accounting		Non-GAAP June 30, 2019		Mar. 31, 2019			Adj. for Fresh Start Accounting		Non-GAAP Mar. 31, 2019
Revenue by Segment
Products & Solutions	$	298		$	—	$	298	$	289		—		$	289
Services	422			—		422		425			—		425
Unallocated amounts	(3		)	3		—		(5		)	5		—
Total revenue	$	717		$	3	$	720	$	709		$	5	$	714
Revenue by Geography
U.S.	$	392		$	2	$	394	$	375		$	3	$	378
International:
EMEA	183			—		183		188			1		189
APAC - Asia Pacific	85			—		85		79			1		80
Americas International	57			1		58		67			—		67
Total International	325			1		326		334			2		336
Total revenue	$	717		$	3	$	720	$	709		$	5	$	714

	(3) Q119 Non-GAAP Results							(4) Q418 Non-GAAP Results
	Three Months Ended							Three Months Ended
	Dec. 31, 2018			Adj. for Fresh Start Accounting		Non-GAAP Dec. 31, 2018		Sept. 30, 2018			Adj. for Fresh Start Accounting		Non-GAAP Sept. 30, 2018
Revenue by Segment
Products & Solutions	$	326		$	—	$	326	$	336		$	—	$	336
Services	422			—		422		434			—		434
Unallocated amounts	(10		)	10		—		(35		)	35		—
Total revenue	$	738		$	10	$	748	$	735		$	35	$	770
Revenue by Geography
U.S.	$	394		$	7	$	401	$	393		$	24	$	417
International:
EMEA	199			1		200		196			6		202
APAC - Asia Pacific	78			1		79		78			3		81
Americas International	67			1		68		68			2		70
Total International	344			3		347		342			11		353
Total revenue	$	738		$	10	$	748	$	735		$	35	$	770

Avaya Holdings Corp.

Supplemental Schedules of Non-GAAP Reconciliations

(Unaudited; in millions)

	Three Months Ended
	Sept. 30, 2019			June 30, 2019			March 31, 2019			Dec. 31, 2018			Sept. 30, 2018
Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin
Gross Profit	$	392		$	390		$	386		$	407		$	390
Items excluded:
Amortization of technology intangible assets	44			43			44			43			43
Adj. for fresh start accounting	4			5			9			19			54
Non-cash share-based compensation	—			—			—			—			1
Non-GAAP Gross Profit	$	440		$	438		$	439		$	469		$	488
GAAP Gross Margin	54.2		%	54.4		%	54.4		%	55.1		%	53.1		%
Non-GAAP Gross Margin	60.6		%	60.8		%	61.5		%	62.7		%	63.4		%
Reconciliation of Non-GAAP Operating Income
Operating Income (Loss)	$	52		$	(613	)	$	38		$	50		$	11
Items excluded:
Amortization of intangible assets	84			84			85			83			84
Adj. for fresh start accounting	4			4			12			20			48
Restructuring charges, net	10			1			4			7			1
Advisory fees	8			1			1			1			3
Acquisition-related costs	1			1			4			3			4
Non-cash share-based compensation	6			8			5			6			6
Impairment charges	—			659			—			—			—
Non-GAAP Operating Income	$	165		$	145		$	149		$	170		$	157
GAAP Operating Margin	7.2		%	-85.5		%	5.4		%	6.8		%	1.5		%
Non-GAAP Operating Margin	22.7		%	20.1		%	20.9		%	22.7		%	20.4		%

Avaya Holdings Corp.

Supplemental Schedules of Non-GAAP Reconciliation of Gross Profit and Gross Margin by Portfolio

(Unaudited; in millions)

	Three months ended
	Sept. 30, 2019			June 30, 2019			March 31, 2019			Dec. 31, 2018			Sept. 30, 2018
Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Products
Revenue	$	314		$	297		$	287		$	324		$	325
Costs	113			109			105			115			115
Amortization of technology intangible assets	44			43			44			43			43
GAAP Gross Profit	157			145			138			166			167
Items excluded:
Amortization of technology intangible assets	44			43			44			43			43
Adj. for fresh start accounting	2			2			2			5			16
Non-GAAP Gross Profit	$	203		$	190		$	184		$	214		$	226
GAAP Gross Margin	50.0		%	48.8		%	48.1		%	51.2		%	51.4		%
Non-GAAP Gross Margin	64.4		%	63.8		%	63.7		%	65.6		%	67.3		%
Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Services
Revenue	$	409		$	420		$	422		$	414		$	410
Costs	174			175			174			173			187
GAAP Gross Profit	235			245			248			241			223
Items excluded:
Adj. for fresh start accounting	2			3			7			14			38
Non-cash share-based compensation	—			—			—			—			1
Non-GAAP Gross Profit	$	237		$	248		$	255		$	255		$	262
GAAP Gross Margin	57.5		%	58.3		%	58.8		%	58.2		%	54.4		%
Non-GAAP Gross Margin	57.7		%	58.8		%	60.0		%	60.4		%	60.4		%

Avaya Holdings Corp.

Reconciliation of ASC 606 to ASC 605 GAAP results

Three months ended September 30, 2019

(Unaudited; in millions)

	Q4 FY19 results under ASC 606			ASC 606 Impact			Q4 FY19 results under ASC 605
REVENUE
Products	$	314		$	(26	)	$	288
Services	409			(16		)	393
	723			(42		)	681
COSTS
Products:
Costs	113			(6		)	107
Amortization of technology intangible assets	44			—			44
Services	174			(5		)	169
	331			(11		)	320
GROSS PROFIT	392			(31		)	361
OPERATING EXPENSES
Selling, general and administrative	240			(1		)	239
Research and development	50			—			50
Amortization of intangible assets	40			—			40
Restructuring charges, net	10			—			10
	340			(1		)	339
OPERATING INCOME	52			(30		)	22
Interest expense	(60		)	—			(60		)
Other income, net	6			—			6
LOSS BEFORE INCOME TAXES	(2		)	(30		)	(32		)
Provision for income taxes	(32		)	15			(17		)
NET LOSS	$	(34	)	$	(15	)	$	(49	)

Avaya Holdings Corp.

Supplemental Schedules of Free Cash Flow

(Unaudited; in millions)

	Three months ended
	Sept. 30, 2019		June 30, 2019		March 31, 2019		Dec. 31, 2018		Sept. 30, 2018
Net cash provided by operating activities	$	66	$	52	$	37	$	86	$	25
Less:
Capital expenditures	29		37		26		21		25
Free cash flow	$	37	$	15	$	11	$	65	$	—

Source: Avaya Newsroom

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EX-99.2

Exhibit 99.2 Investor Presentation 4Q FY19 November 20, 2019 © 2019 Avaya Inc. All rights reserved

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Forward Looking Statements Cautionary note regarding forward-looking statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward- looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could,“ "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should,“ "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. These factors are discussed in the Company's Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”), and may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law. These slides, as well as current and historical financial data are available on our web site at investors.avaya.com.  None of the information included on the website is incorporated by reference in this presentation. © 2019 Avaya Inc. All rights reserved 2

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Use of non-GAAP (Adjusted) Financial Measures The information furnished in this presentation includes non-GAAP financial measures that differ from measures calculated in accordance with generally accepted accounting principles in the United States of America (“GAAP”). EBITDA is defined as net income (loss) before income taxes, interest expense, interest income and depreciation and amortization. Adjusted EBITDA is EBITDA further adjusted to exclude certain charges and other adjustments described in our SEC filings and the tables below. We believe that including supplementary information concerning adjusted EBITDA is appropriate because it serves as a basis for determining management and employee compensation and it is used as a basis for calculating covenants in our credit agreements. In addition, we believe adjusted EBITDA provides more comparability between our historical results and results that reflect purchase accounting and our current capital structure. We also present adjusted EBITDA because we believe analysts and investors utilize these measures in analyzing our results. Adjusted EBITDA measures our financial performance based on operational factors that management can impact in the short-term, such as our pricing strategies, volume, costs and expenses of the organization, and it presents our financial performance in a way that can be more easily compared to prior quarters or fiscal years. EBITDA and adjusted EBITDA have limitations as analytical tools. EBITDA measures do not represent net income (loss) or cash flow from operations as those terms are defined by GAAP and do not necessarily indicate whether cash flows will be sufficient to fund cash needs. Adjusted EBITDA excludes the impact of earnings or charges resulting from matters that we do not consider indicative of our ongoing operations. In particular, our formulation of adjusted EBITDA allows adjustment for certain amounts that are included in calculating net income (loss), however, these are expenses that may recur, may vary and are difficult to predict. In addition, these terms are not necessarily comparable to other similarly titled captions of other companies due to the potential inconsistencies in the method of calculation. We also present the measures non-GAAP revenue, non-GAAP gross margin, non-GAAP operating income and non-GAAP operating margin as a supplement to our unaudited condensed consolidated financial statements presented in accordance with GAAP. We believe these non-GAAP measures are the most meaningful for period to period comparisons because they exclude the impact of the earnings and charges noted in the applicable tables in the appendix to this presentation that resulted from matters that we consider not to be indicative of our ongoing operations. In addition, we present the liquidity measures of free cash flow and adjusted cash flow. Free cash flow is calculated by subtracting capital expenditures from Net cash provided by operating activities. We believe free cash flow is a measure often used by analysts and investors to compare the cashflow and liquidity of companies in the same industry. The presentation of these non-GAAP financial measures is not intended to be considered in isolation from, as substitute for, or superior to, the financial information prepared and presented in accordance with GAAP and may be different from the non-GAAP financial measures used by other companies. In addition, these non-GAAP measures have limitations in that they do not reflect all of the amounts associated with the Company’s results of operations as determined in accordance with GAAP. We do not provide a forward-looking reconciliation of expected first quarter and full year of fiscal 2020 non-GAAP revenue, non-GAAP gross margin, non-GAAP operating expenses, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA or adjusted cash flow guidance as the amount and significance of special items required to develop meaningful comparable GAAP financial measures cannot be estimated at this time without unreasonable efforts. These special items could be meaningful. The appendix to this presentation includes tables that reconcile historical GAAP measures to non-GAAP measures. © 2019 Avaya Inc. All rights reserved 3

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 © 2019 Avaya Inc. All rights reserved 4

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 World's Largest Installed Base 100M+ UC Lines 3.9M+ 100K+ 90% 5M+ Cloud Seats Global Customers Fortune 100* CC Users © 2019 Avaya Inc. All rights reserved 5 *Calculation performed using historical data of customers served over the last three fiscal years.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Four Growth Pillars Bringing Emerging Delivering Innovating Providing High Technologies Breadth & Depth in our Core Value Services to Market of Cloud • • Modernize and monetize • Artificial Intelligence and • Cloud first • Support, managed and our base Mobility • Investing across the professional services • Solutions that are • Driving new opportunities portfolio • Global scale secure, scalable and for our customers • Public / Private / Hybrid • Differentiated capabilities reliable • Disruptive products in • Aggressively pursuing • Unmatched expertise market • Seamless, simple and midmarket • Drives significant value integrated • At the forefront of next • Building Cloud for customers • Focused on user generation ecosystem experience • Accelerating adoption © 2019 Avaya Inc. All rights reserved 6

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Delivering Solutions Through Intelligent Xperiences AI – Bots, Conversational Intelligence, Pairing Avaya IX Avaya IX Workplace (UC) Contact Center Calling Voice Meetings Digital Collaboration Desktop Devices Workforce Engagement Avaya Cloud Office – Public - Avaya OneCloud – Private, Hybrid Premises Solutions Powered by Avaya IX – hosted by Avaya Partners Avaya IX Services – Consulting, Professional Services, Managed, Migration, Support © 2019 Avaya Inc. All rights reserved 7

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Strategic Partnership Accelerates Transformation to the Cloud © 2019 Avaya Inc. All rights reserved 8

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Avaya Cloud Office - Customer Journey © 2019 Avaya Inc. All rights reserved 9

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Trusted and Scalable Global Service Ÿ Reliable Ÿ Secure Ÿ Compliant Why Single, Integrated Communications Platform Avaya Unified Communications Ÿ Contact Center Wins Cloud Choice & Flexibility Public Ÿ Private Ÿ Hybrid Ÿ Managed Service Enterprise Features Attribute Routing Ÿ Collaboration Ÿ Digital Full Application Suite Deep & Wide Ecosystem © 2019 Avaya Inc. All rights reserved 10

Financial Overview 4Q FY19 © 2019 Avaya Inc. All rights reserved

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Financial Strength & Flexibility Liquidity Strong $184M $66M Balance Sheet 25.3% of Revenue 9% of Revenue Adj. EBITDA(1)(2) CFFO(1)(2) Resources to Invest $752M 3.4x Highly Profitable Cash Net-debt / Balance(2) Adj. EBITDA(1)(3) (1) Adjusted EBITDA, Adjusted EBITDA Margin, and CFFO Margin are based on non-GAAP Revenue.* (2) For and as of 4Q ending September 30, 2019. (3) © 2019 Avaya Inc. All rights reserved Net-debt as of September 30, 2019, defined as ST debt and LT debt less cash, and Trailing Twelve Months 12 (TTM) Adjusted EBITDA were used for this calculation, ending September 30, 2019.* *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 4Q FY19 Financial Highlights 83% 58% 61% 11% Revenue (1) Software Recurring High-margin  Cloud and Services Software  160%+ $2.4B 61% Public Cloud Total Contract Gross Seat Growth Value(2) Margin(1) (1) Percentages are based on non-GAAP Revenue.* © 2019 Avaya Inc. All rights reserved (2) TCV is defined as the value of all active ratable contracts that have not been recognized as revenue, 13 including both billed and unbilled backlog. *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 4Q FY19 Update Non-GAAP* 4Q FY19 3Q FY19 4Q FY18 4Q Business Highlights $M, as reported ASC 606 ASC 606 ASC 605 Revenue $ 726 $ 720 $ 770 • Public cloud seats increased approximately 160% year-over-year. • Avaya will adopt hybrid cloud solutions from IBM to help expand Avaya’s Gross Margin 60.6% 60.8% 63.4% ReadyNow private cloud unified communications and contact center offerings internationally. Operating Expense (% of revenue) 37.9 % 40.7 % 43.0 % • Avaya expands ReadyNow into the EMEA and APAC regions. Operating Margin 22.7% 20.1% 20.4% • Avaya launched its new Avaya IX Subscription program targeted at Enterprise customers looking for flexible new consumption-based alternatives to traditional Adjusted EBITDA $ 184 $ 167 $ 178 perpetual pricing models when consuming Avaya’s world-class communications and collaboration solutions. The Avaya IX Subscription program will also Adjusted EBITDA Margin 25.3% 23.2% 23.1% facilitate their transition to cloud. 4Q Financial Highlights Non-GAAP Revenue per Employee(2) ($, 000k) • Continued large deal activity with 109 deals over $1 million, 14 over $5 million, and 3 over $10 million 366 376 379 369 347 • Total Contract Value (TCV)(1) of $2.4 billion 335 • Added approximately 1,600 new logos • Generated $66 million in cash flow from ops, $37 million in free cash flow(3) FY14 FY15 FY16 FY17 FY18 FY19 (1) TCV is defined as the value of all active ratable contracts that have not been recognized as revenue, including both billed and unbilled backlog. © 2019 Avaya Inc. All rights reserved (2) Trailing Twelve Months (TTM) non-GAAP Revenue and headcount at the end of the period indicated.* 14 (3) Free cash flow is defined as Cash Flow from Operations less Capital Expenditures.* *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Business Model Transformation (Calculated based on non-GAAP Revenue)* FY15 FY18 1Q FY19 2Q FY19 3Q FY19 4Q FY19 Revenue from Software and Services 71% 83% 83% 83% 84% 83% Recurring Revenue 48% 56% 57% 59% 59% 58% Product Revenue from Software 42% 58% 61% 58% 60% 61% Revenue from Cloud & Innovation 7% 10% 11% 11% 11% 11% Non-GAAP Gross Margin 61% 63% 63% 61% 61% 61% Adjusted EBITDA Margin 22% 24% 25% 23% 23% 25% © 2019 Avaya Inc. All rights reserved 15 * For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Cash Requirements 881 855 51 56 119 140 Net Cash Interest Payments 122 611 90 592 33 Pension & Post Retirement 29 83 90 Restructuring 148 161 483 476 77 56 Capex & Capital Lease 77 70 63 (<3% of revenue) 127 126 120 Cash Taxes 47 38 421 428 59 55 • All values in $M 355 • Net Cash Interest Payments includes interest payments 270 on long-term debt and payments classified as adequate 194 193 protection payments in connection with Chapter 11 proceedings, net of interest income • Pension settlement payments to PBGC not included within Pension & Post Retirement payments FY15A FY16A FY17A FY18A FY19A FY20E © 2019 Avaya Inc. All rights reserved 16

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Quarterly Income Statement (Amounts are GAAP and dollars in millions) GAAP Revenue: 4Q FY19 3Q FY19 4Q FY18 Product $ 314 $ 297 $ 325 Services 409 420 410 GAAP Total Revenue $ 723 $ 717 $ 735 GAAP Gross Margin: Product 50.0% 48.8 % 51.4% Services 57.5% 58.3 % 54.4% GAAP Total Gross Margin 54.2% 54.4 % 53.1% GAAP Operating Margin 7.2% (85.5)% 1.5% © 2019 Avaya Inc. All rights reserved 17

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Quarterly Non-GAAP Income Statement Information (Amounts are non-GAAP and dollars in millions)* Non-GAAP Revenue: 4Q FY19 3Q FY19 4Q FY18 Product $ 315 $ 298 $ 336 Services 411 422 434 Non-GAAP Total Revenue $ 726 $ 720 $ 770 Non-GAAP Gross Margin: Product 64.4% 63.8% 67.3% Services 57.7% 58.8% 60.4% Non-GAAP Total Gross Margin 60.6% 60.8% 63.4% Non-GAAP Operating Margin 22.7% 20.1% 20.4% Adjusted EBITDA $ 184 $ 167 $ 178 Adjusted EBITDA % (1) 25.3% 23.2% 23.1% © 2019 Avaya Inc. All rights reserved 18 (1) Adjusted EBITDA % is based on non-GAAP Revenue *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Quarterly Non-GAAP Revenue by Region (All dollars amounts are non-GAAP in millions)* Revenue 4Q FY19 3Q FY19 4Q FY18 U.S. $ 393 $ 394 $ 417 EMEA 184 183 202 APAC 86 85 81 AI 63 58 70 Total $ 726 $ 720 $ 770 % of Total Revenue U.S. 54% 55% 54% EMEA 25% 25% 26% APAC 12% 12% 11% AI 9% 8% 9% Total 100% 100% 100% © 2019 Avaya Inc. All rights reserved 19 *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation.

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Balance Sheet and Operating Metrics (Dollars in millions, Balance sheet items as of the end of the period indicated) 4Q FY19 3Q FY19 4Q FY18 Total Cash and Cash Equivalents $ 752 $ 729 $ 700 Cash Flow from Operations $ 66 $ 52 $ 25 Capital Expenditures and Capitalized Software $ 29 $ 37 $ 25 Days Sales Outstanding (DSO)(1) 55 56 60 Inventory Turns 11.6 15.9 13.0 Headcount (as of the end of the period indicated) 7,876 7,994 8,061 Trailing Twelve Month Revenue ($K) / Employee(2)* (Headcount as of the end of the period indicated) $ 369 $ 369 $ 379 (1)4Q FY19 and 3Q FY19 include $112M and $111M AR/contract liability netting impact when calculating DSOs. (2)TTM Revenue ($K) / Employee based on non-GAAP Revenue. © 2019 Avaya Inc. All rights reserved *For a reconciliation of non-GAAP to GAAP financial information, please see the Appendix of this presentation. 20

Appendix © 2019 Avaya Inc. All rights reserved

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Adjusted EBITDA Three Months Ended Sept. 30, June 30, Mar. 31, Dec. 31, Sept. 30, (In millions) 2019 2019 2019 2018 2018 Net (loss) income $ (34) $ (633) $ (13) $ 9 $ 268 Interest expense 60 59 58 60 57 Interest income (3) (4) (4) (3) (3) Provision for (benefit from) income taxes 32 (27) (6) 3 (311) Depreciation and amortization 108 110 108 117 120 EBITDA 163 (495) 143 186 131 Impact of fresh start accounting adjustments (2) (2) 6 3 29 Restructuring charges, net 10 1 4 7 1 Advisory fees 8 1 1 1 3 Acquisition-related costs 1 1 4 3 4 Non-cash share-based compensation 6 8 5 6 6 Impairment charges — 659 — — — Change in fair value of Emergence Date Warrants (1) (7) (3) (18) 8 Loss (gain) on foreign currency transactions — 1 6 1 (4) Gain on investments (1) — — — — Adjusted EBITDA $ 184 $ 167 $ 166 $ 189 $ 178 © 2019 Avaya Inc. All rights reserved 22

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Revenue by Geography Three Months Ended Three Months Ended Three Months Ended Adj. for Non-GAAP Adj. for Non-GAAP Adj. for Non-GAAP Sept. 30, Fresh Start Sept. 30, June 30, Fresh Start June 30, Sept. 30, Fresh Start Sept. 30, (In millions) 2019 Accounting 2019 2019 Accounting 2019 2018 Accounting 2018 U.S. $ 392 $ 1 $ 393 $ 392 $ 2 $ 394 $ 393 $ 24 $ 417 EMEA 183 1 184 183 — 183 196 6 202 APAC 85 1 86 85 — 85 78 3 81 AI 63 — 63 57 1 58 68 2 70 Total revenue $ 723 $ 3 $ 726 $ 717 $ 3 $ 720 $ 735 $ 35 $ 770 © 2019 Avaya Inc. All rights reserved 23

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Gross Margin and Operating Income Three Months Ended Sept. 30, June 30, Mar. 31, Dec. 31, Sept. 30, (In millions) 2019 2019 2019 2018 2018 Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin Gross Profit $ 392 $ 390 $ 386 $ 407 $ 390 Items excluded: Adj. for fresh start accounting 4 5 9 19 54 Amortization of technology intangible assets 44 43 44 43 43 Non-cash share-based compensation — — — — 1 Non-GAAP Gross Profit $ 440 $ 438 $ 439 $ 469 $ 488 GAAP Gross Margin 54.2% 54.4% 54.4% 55.1% 53.1% Non-GAAP Gross Margin 60.6% 60.8% 61.5% 62.7% 63.4% Reconciliation of Non-GAAP Operating Income Operating Income (Loss) $ 52 $ (613) $ 38 $ 50 $ 11 Items excluded: Adj. for fresh start accounting 4 4 12 20 48 Amortization of intangible assets 84 84 85 83 84 Impairment charges — 659 — — — Restructuring charges, net 10 1 4 7 1 Acquisition-related costs 1 1 4 3 4 Advisory fees 8 1 1 1 3 Non-cash share-based compensation 6 8 5 6 6 Non-GAAP Operating Income $ 165 $ 145 $ 149 $ 170 $ 157 GAAP Operating Margin 7.2% -85.5% 5.4% 6.8% 1.5% Non-GAAP Operating Margin 22.7% 20.1% 20.9% 22.7% 20.4% © 2019 Avaya Inc. All rights reserved 24

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Product and Services Gross Margins Three months ended Sept. 30, June 30, Mar. 31, Dec. 31, Sept. 30, (In millions) 2019 2019 2019 2018 2018 Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Products Revenue $ 314 $ 297 $ 287 $ 324 $ 325 Costs 113 109 105 115 115 Amortization of technology intangible assets 44 43 44 43 43 GAAP Gross Profit 157 145 138 166 167 Items excluded: Amortization of technology intangible assets 44 43 44 43 43 Adj. for fresh start accounting 2 2 2 5 16 Non-GAAP Gross Profit $ 203 $ 190 $ 184 $ 214 $ 226 GAAP Gross Margin 50.0% 48.8% 48.1% 51.2% 51.4% Non-GAAP Gross Margin 64.4% 63.8% 63.7% 65.6% 67.3% Reconciliation of Non-GAAP Gross Profit and Non-GAAP Gross Margin - Services Revenue $ 409 $ 420 $ 422 $ 414 $ 410 Costs 174 175 174 173 187 GAAP Gross Profit 235 245 248 241 223 Items excluded: Adj. for fresh start accounting 2 3 7 14 38 Non-cash share-based compensation — — — — 1 Non-GAAP Gross Profit $ 237 $ 248 $ 255 $ 255 $ 262 GAAP Gross Margin 57.5% 58.3% 58.8% 58.2% 54.4% Non-GAAP Gross Margin 57.7% 58.8% 60.0% 60.4% 60.4% © 2019 Avaya Inc. All rights reserved 25

TEXT 0 – 0 – 0 204-0-0 127-127-127 17-114-210 80-200-74 86-183-242 247-150-70 Non-GAAP Reconciliation Supplemental Schedules Free Cash Flow Three months ended Sept. 30, June 30, Mar. 31, Dec. 31, Sept. 30, (In millions) 2019 2019 2019 2018 2018 Net cash provided by operating activities $ 66 $ 52 $ 37 $ 86 $ 25 Less: Capital expenditures 29 37 26 21 25 Free cash flow $ 37 $ 15 $ 11 $ 65 $ — Net-Debt / Adjusted EBITDA Sept. 30, (In millions) 2019 Debt maturing within one year $ 29 Long-term debt, net of current portion 3,090 Less: Cash and cash equivalents (752) Net-debt 2,367 Adjusted EBITDA (TTM) $ 706 Net-debt / Adjusted EBITDA 3.4x © 2019 Avaya Inc. All rights reserved 26