Subject: File No. S7-8-99

Date:    5/6/99 4:40 PM
     
     
Dear Sir/Ma'am
     
The purpose of the email is to vent my frustrations at the inability of 
CharlesSchwab web site to remain on-line during periods of heavy usage with 
that site. Today, 6 May, is not the only time I've had the problem, however 
the excuse I received via telephone was probably the best received to date 
"everybody else is having the problem, too!" This type problem has been 
going on with Schwab for months, however, nothing apparently is being done 
to correct the problem.Scwab will probably tell you, you can always contact 
their brokers via a toll-free number, true if you would like to wait ten 
minutes to talk to a broker. When I contacted customer service today at 
1555, I was told this was their worst situation and they would probably be 
down for one hour. I am sure that those of us who trade on-line would 
appreciate anything the SEC can do to rectify these type problems in a 
timely manner.
     
                                                Sincerely
                                                William Langenwalter
                                                928 Virginia Ave.
                                                Virginia Beach,Va.23451