From: HERGENROEDER, JAMES [james.hergenroeder@agedwards.com] Sent: Thursday, February 12, 2004 4:59 PM To: 'rule-comments@sec.gov' Subject: 12b-1 fees (s7-09-04) Gentlemen, As a Financial Consultant licensed back in pre-12b-1 fee days (1986), I remember acquiring a lot of clients that said they were neglected by their broker. The clients would say that "after I bought the mutual fund I never heard from him again, and he won't help me with my questions". To me, the 12b-1 was a positive for mutual fund investors because the broker was kept interested in helping the client and keeping the assets on the books. You may not realize how much time is spent over the years answering the clients questions, helping them with tax problems and holding their hands through tough times. If you take the 12b-1 away from the broker, then what incentive does the broker have to service the client? Why would a broker spend time answering client questions when the only way he can earn a living is to find new clients? Investors will feel abandoned. If you really want to screw up the mutual fund industry, take the 12b-1 away. It would be like an automobile company that sells cars but has no service department. When the car owner needs help there will be nobody there because nobody is paying them to be there. Don't do this to the mutual fund investors! Jim Hergenroeder Accredited Asset Management Specialist Vice President - Investments ------------------------------------------------------------------------- A.G. Edwards & Sons' outgoing and incoming e-mails are electronically archived and subject to review and/or disclosure to someone other than the recipient. We cannot accept orders for transactions or other similar instructions through e-mail. We cannot ensure the security of information e-mailed over the Internet, so you should be careful when transmitting confidential information such as account numbers and security holdings. --------------------------------------------------------------------------