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Description of business and significant accounting policies and practices (Tables)
9 Months Ended
Sep. 30, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Computation and reconciliation of earnings per common share
Computation and reconciliation of earnings per common share are as follows (shares in millions):

 
For Three Months Ended
September 30, 2013
 
For Three Months Ended
September 30, 2012
 
Net Income
 
Shares
 
EPS
 
Net Income
 
Shares
 
EPS
Basic EPS:
 
 
 
 
 
 
 
 
 
 
 
Net income
$
629

 
 
 
 
 
$
784

 
 
 
 
Less income allocated to RSUs
(11
)
 
 
 
 
 
(15
)
 
 
 
 
Income allocated to common stock for basic EPS calculation
$
618

 
1,096

 
$
.56

 
$
769

 
1,130

 
$
.68

 
 
 
 
 
 
 
 
 
 
 
 
Adjustment for dilutive shares:
 

 
 

 
 

 
 

 
 

 
 
Stock-based compensation plans
 

 
15

 
 

 
 

 
11

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Diluted EPS:
 

 
 

 
 

 
 

 
 

 
 
Net income
$
629

 
 

 
 

 
$
784

 
 

 
 
Less income allocated to RSUs
(11
)
 
 

 
 

 
(14
)
 
 

 
 
Income allocated to common stock for diluted EPS calculation
$
618

 
1,111

 
$
.56

 
$
770

 
1,141

 
$
.67

 
For Nine Months Ended
September 30, 2013
 
For Nine Months Ended
September 30, 2012
 
Net
Income
 
Shares
 
EPS
 
Net
Income
 
Shares
 
EPS
Basic EPS:
 
 
 
 
 
 
 
 
 
 
 
Net income
$
1,651

 
 
 
 
 
$
1,495

 
 
 
 
Less income allocated to RSUs
(29
)
 
 
 
 
 
(27
)
 
 
 
 
Income allocated to common stock for basic EPS calculation
$
1,622

 
1,102

 
$
1.47

 
$
1,468

 
1,138

 
$
1.29

 
 
 
 
 
 
 
 
 
 
 
 
Adjustment for dilutive shares:
 

 
 

 
 

 
 

 
 

 
 
Stock-based compensation plans
 

 
15

 
 

 
 

 
15

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Diluted EPS:
 

 
 

 
 

 
 

 
 

 
 
Net income
$
1,651

 
 

 
 

 
$
1,495

 
 

 
 
Less income allocated to RSUs
(28
)
 
 

 
 

 
(27
)
 
 

 
 
Income allocated to common stock for diluted EPS calculation
$
1,623

 
1,117

 
$
1.45

 
$
1,468

 
1,153

 
$
1.27