Segment Reporting

3 Months Ended

Mar. 31, 2014

Segment Reporting:

Schedule of Revenue from External Customers and Long-Lived Assets, by Geographical Areas

10.    GEOGRAPHIC SEGMENT DATA

The Company and its subsidiaries are engaged in the design, development, marketing and support of its service management software solutions.  Substantially all revenues result from the license of the Company’s software products and related professional services and customer support services.  The Company’s chief executive officer reviews financial information presented on a consolidated basis, accompanied by disaggregated information about revenues by geographic region for purposes of making operating decisions and assessing financial performance.  Accordingly, the Company considers itself to have three reporting segments as follows:

		Three Months Ended March 31,
		2014			2013
Revenues
Software license fees
United States	$	20,000		$	363,000
Total United States software license fees		20,000			363,000
Europe		443,000			101,000
Asia Pacific		-			10,000
Total foreign software license fees		443,000			111,000
Total software license fees		463,000			474,000
Services and maintenance
United States		2,769,000			2,792,000
Total United States services and maintenance revenue		2,769,000			2,792,000
Europe		927,000			521,000
Asia Pacific		680,000			876,000
Total foreign services and maintenance revenue		1,607,000			1,397,000
Total services and maintenance revenue		4,376,000			4,189,000
Total revenue	$	4,839,000		$	4,663,000
Net (loss) income:
United States	$	(1,018,000	)	$	(292,000	)
Europe		138,000			(378,000	)
Asia Pacific		(381,000	)		(349,000	)
Net (loss)	$	(1,261,000	)	$	(1,019,000	)