Segment Reporting

9 Months Ended

Sep. 30, 2013

Segment Reporting:

Segment Reporting Disclosure

11.    GEOGRAPHIC SEGMENT DATA

The Company and its subsidiaries are engaged in the design, development, marketing and support of its service management software solutions.  Substantially all revenues result from the license of the Company’s software products and related professional services and customer support services.  The Company’s chief executive officer reviews financial information presented on a consolidated basis, accompanied by disaggregated information about revenues by geographic region for purposes of making operating decisions and assessing financial performance.  Accordingly, the Company considers itself to have three reporting segments as follows:

		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
Revenues
Software license fees
United States		$	53,000		$	316,000		$	799,000		$	2,001,000
Total United States
software license fees			53,000			316,000			799,000			2,001,000
Europe			645,000			63,000			883,000			218,000
Asia Pacific			120,000			16,000			508,000			753,000
Total foreign software
license fees			765,000			79,000			1,391,000			971,000
Total software license fees			818,000			395,000			2,190,000			2,972,000
Services and maintenance
United States			2,773,000			2,940,000			8,598,000			9,393,000
Total United States
services and maintenance revenue			2,773,000			2,940,000			8,598,000			9,393,000
Europe			967,000			657,000			2,164,000			2,609,000
Asia Pacific			784,000			1,286,000			2,348,000			4,869,000
Total foreign service and
maintenance revenue			1,751,000			1,943,000			4,512,000			7,478,000
Total services and maintenance
revenue			4,524,000			4,883,000			13,110,000			16,871,000
Total revenue	$	$	5,342,000		$	5,278,000		$	15,300,000		$	19,843,000
Net (loss) income
United States		$	(124,000	)	$	(351,000	)	$	(1,002,000	)	$	1,293,000
Europe			158,000			(304,000	)		(492,000	)		(914,000	)
Asia Pacific			(115,000	)		(567,000	)		(560,000	)		(1,275,000	)
Net loss		$	(81,000	)	$	(1,222,000	)	$	(2,054,000	)	$	(896,000	)