Segment Reporting

6 Months Ended

Jun. 30, 2013

Segment Reporting:

Schedule of Segment Reporting Information, by Segment

12.    GEOGRAPHIC SEGMENT DATA

The Company and its subsidiaries are engaged in the design, development, marketing and support of its service management software solutions.  Substantially all revenues result from the license of the Company’s software products and related professional services and customer support services.  The Company’s chief executive officer reviews financial information presented on a consolidated basis, accompanied by disaggregated information about revenues by geographic region for purposes of making operating decisions and assessing financial performance.  Accordingly, the Company considers itself to have three reporting segments as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
	2013			2012			2013			2012
Revenues
Software license fees
United States	$	383,000		$	1,559,000		$	746,000		$	1,684,000
Total United States
software license fees		383,000			1,559,000			746,000			1,684,000
Europe		136,000			89,000			237,000			156,000
Asia Pacific		379,000			736,000			389,000			737,000
Total foreign software
license fees		515,000			825,000			626,000			893,000
Total software license fees		898,000			2,384,000			1,372,000			2,577,000
Services and maintenance
United States		3,032,000			3,113,000			5,825,000			6,451,000
Total United States
services and maintenance revenue		3,032,000			3,113,000			5,825,000			6,451,000
Europe		676,000			980,000			1,197,000			1,954,000
Asia Pacific		689,000			1,624,000			1,564,000			3,583,000
Total foreign service and
maintenance revenue		1,365,000			2,604,000			2,761,000			5,537,000
Total services and maintenance
revenue		4,397,000			5,717,000			8,586,000			11,988,000
Total revenue	$	5,295,000		$	8,101,000		$	9,958,000		$	14,565,000
Net (loss) income
United States	$	(582,000	)	$	1,565,000		$	(879,000	)	$	1,645,000
Europe		(272,000	)		(316,000	)		(650,000	)		(610,000	)
Asia Pacific		(100,000	)		(289,000	)		(444,000	)		(708,000	)
Net (loss) income	$	(954,000	)	$	960,000		$	(1,973,000	)	$	327,000