Segment Reporting

3 Months Ended

Jun. 30, 2012

Segment Reporting:

Schedule of Disclosure on Geographic Areas, Long-Lived Assets in Individual Foreign Countries by Country

GEOGRAPHIC SEGMENT DATA

The Company and its subsidiaries are engaged in the design, development, marketing and support of its service management software solutions.  Substantially all revenues result from the license of the Company’s software products and related professional services and customer support services.  The Company’s chief executive officer reviews financial information presented on a consolidated basis, accompanied by disaggregated information about revenues by geographic region for purposes of making operating decisions and assessing financial performance.  Accordingly, the Company considers itself to have three reporting segments as follows:

		Three Months Ended June 30,						Six Months Ended June 30,
		2012			2011			2012			2011
Revenues
Software license fees
United States	$	1,559,000		$	441,000		$	1,684,000		$	1,235,000
Total United States
software license fees		1,559,000			441,000			1,684,000			1,235,000
Europe		89,000			85,000			156,000			295,000
Asia Pacific		736,000			510,000			737,000			1,792,000
Total foreign software
license fees		825,000			595,000			893,000			2,087,000
Total software license fees		2,384,000			1,036,000			2,577,000			3,322,000
Services and maintenance
United States		3,113,000			2,696,000			6,451,000			5,284,000
Total United States
services and maintenance revenue		3, 113,000			2,696,000			6,451,000			5,284,000
Europe		980,000			1,181,000			1,954,000			2,101,000
Asia Pacific		1,624,000			1,182,000			3,583,000			2,347,000
Total foreign service and
maintenance revenue		2,604,000			2,363,000			5,537,000			4,448,000
Total services and maintenance
revenue		5,717,000			5,059,000			11,988,000			9,732,000
Total revenue	$	8,101,000		$	6,095,000		$	14,565,000		$	13,054,000
Net income  (loss)
United States	$	1,565,000		$	(545,000	)	$	1,645,000			119,000
Europe		(316,000	)		(73,000	)		(610,000	)		(255,000	)
Asia Pacific		(289,000	)		(146,000	)		(708,000	)		5,000
Net income (loss)	$	960,000		$	(764,000	)	$	327,000		$	(131,000	)