Segment Reporting

3 Months Ended

Sep. 30, 2011

Segment Reporting

Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block]

10.    GEOGRAPHIC SEGMENT DATA

The Company and its subsidiaries are engaged in the design, development, marketing and support of its service management software solutions.  Substantially all revenues result from the license of the Company’s software products and related professional services and customer support services.  The Company’s chief executive officer reviews financial information presented on a consolidated basis, accompanied by disaggregated information about revenues by geographic region for purposes of making operating decisions and assessing financial performance.  Accordingly, the Company considers itself to have three reporting segments as follows:

		Three Months Ended September 30,						Nine Months Ended September 30,
		2011			2010			2011			2010
Revenues:
Software license fees
United States	$	459,000		$	252,000		$	1,696,000		$	614,000
Total United States
software license fees		459,000			252,000			1,696,000			614,000
Europe		309,000			160,000			604,000			630,000
Asia Pacific		939,000			239,000			2,730,000			1,118,000
Total foreign software
license fees		1,248,000			399,000			3,334,000			1,748,000
Total software license fees		1,707,000			651,000			5,030,000			2,362,000
Service and maintenance
United States		2,633,000			2,381,000			7,918,000			7,043,000
Total United States
service and maintenance revenue		2,633,000			2,381,000			7,918,000			7,043,000
Europe		1,057,000			621,000			3,158,000			1,955,000
Asia Pacific		1,197,000			1,335,000			3,543,000			2,914,000
Total foreign service and
maintenance revenue		2,254,000			1,956,000			6,701,000			4,869,000
Total service and maintenance
revenue		4,887,000			4,337,000			14,619,000			11,912,000
Total revenue	$	6,594,000		$	4,988,000		$	19,649,000		$	14,274,000
Net income (loss)
United States	$	324,000		$	(419,000	)	$	373,000		$	(1,951,000	)
Europe		165,000			(86,000	)		(90,000	)		(514,000	)
Asia Pacific		(240,000	)		(6,000	)		(165,000	)		(406,000	)
Net income (loss)	$	249,000		$	(511,000	)	$	118,000		$	(2,871,000	)

Schedule of Revenue by Major Customers by Reporting Segments [Table Text Block]

9.     MAJOR CUSTOMERS

For the three months ended September 30, 2011 there were two customers that accounted for 15% and 12% of total revenues and for the three months ended September 30, 2010 there was one customer that accounted for 11% of total revenues.  For the nine months ended September 30, 2011 there was one customer that accounted for 12% of total revenues and for the nine months ended September 30, 2010 there were no customers that  accounted for more than 10% of total revenues.  At September 30, 2011, there were three customers that accounted for 20%, 16% and 10%, respectively, of total accounts receivable.  At December 31, 2010, there were two customers that accounted for 31% and 11%, respectively, of total accounts receivable.