Segment Reporting

3 Months Ended

Jun. 30, 2011

Segment Reporting

Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block]

GEOGRAPHIC SEGMENT DATA

The Company and its subsidiaries are engaged in the design, development, marketing and support of its service management software solutions.  Substantially all revenues result from the license of the Company’s software products and related professional services and customer support services.  The Company’s chief executive officer reviews financial information presented on a consolidated basis, accompanied by disaggregated information about revenues by geographic region for purposes of making operating decisions and assessing financial performance.  Accordingly, the Company considers itself to have three reporting segments as follows:

		Three Months Ended June 30,						Six Months Ended June 30,
		2011			2010			2011			2010
Revenues:
Software license fees
United States	$	441,000		$	299,000		$	1,235,000		$	362,000
Total United States
software license fees		441,000			299,000			1,235,000			362,000
Europe		85,000			254,000			295,000			470,000
Asia Pacific		510,000			184,000			1,792,000			879,000
Total foreign software
license fees		595,000			438,000			2,087,000			1,349,000
Total software license fees		1,036,000			737,000			3,322,000			1,711,000
Service and maintenance
United States		2,696,000			2,243,000			5,284,000			4,662,000
Total United States
service and maintenance revenue		2,696,000			2,243,000			5,284,000			4,662,000
Europe		1,181,000			787,000			2,101,000			1,334,000
Asia Pacific		1,182,000			829,000			2,347,000			1,579,000
Total foreign service and
maintenance revenue		2,363,000			1,616,000			4,448,000			2,913,000
Total service and maintenance
revenue		5,059,000			3,859,000			9,732,000			7,575,000
Total revenue	$	6,095,000		$	4,596,000		$	13,054,000		$	9,286,000
Net loss income
United States	$	(545,000	)	$	(589,000	)	$	119,000			(1,532,000	)
Europe		(73,000	)		(315,000	)		(255,000	)		(428,000	)
Asia Pacific		(146,000	)		(363,000	)		5,000			(400,000	)
Net loss	$	(764,000	)	$	(1,267,000	)	$	(131,000	)	$	(2,360,000	)

Schedule of Revenue by Major Customers by Reporting Segments [Table Text Block]

MAJOR CUSTOMERS

For the three months ended June 30, 2011 and 2010, no customer accounted for more than 10% of total revenues. For the six months ended June 30, 2011 there was one customer that accounted for 10% of total revenues and for the six months ended June 30, 2010 no customer accounted for more than 10% of total revenues.  At June 30, 2011, there were two customers that accounted for 20% and 10%, respectively of total accounts receivable.  At December 31, 2010, there were two customers that accounted for 31% and 11%, respectively, of total accounts receivable.