Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Fee revenue:
Servicing fees	$ 1,371	$ 1,287
Management fees	493	464
Foreign exchange trading services	346	444
Securities finance	99	92
Software and processing fees	174	112
Total fee revenue	2,483	2,399
Net interest income:
Interest income	471	868
Interest expense	4	204
Net interest income	467	664
Other income:
Gains (losses) from sales of available-for-sale securities, net	0	2
Other income	0	0
Total other income	0	2
Total revenue	2,950	3,065
Provision for credit losses	(9)	36
Expenses:
Compensation and employee benefits	1,242	1,208
Information systems and communications	421	385
Transaction processing services	270	254
Occupancy	109	109
Acquisition and restructuring costs	10	11
Amortization of other intangible assets	58	58
Other	222	230
Total expenses	2,332	2,255
Income before income tax expense	627	774
Income tax expense	108	140
Net income	519	634
Net income available to common shareholders	$ 489	$ 580
Earnings per common share:
Basic (in USD per share)	$ 1.39	$ 1.64
Diluted (in USD per share)	$ 1.37	$ 1.62
Average common shares outstanding (in thousands):
Basic (in shares)	350,743	353,746
Diluted (in shares)	355,690	357,993
Cash dividends declared (in USD per share)	$ 0.52	$ 0.52