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Expenses - Restructuring Reserve (Details) - USD ($)
$ in Millions
3 Months Ended
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Restructuring Reserve [Roll Forward]            
Beginning balance $ 138 $ 164 $ 198 $ 209 $ 259 $ 341
Accruals for Beacon         2 (4)
Accruals for Repositioning Charges           0
Payments and Other Adjustments (10) (26) (34) (64) (52) (78)
Ending balance 128 138 164 145 209 259
Employee Related Costs            
Restructuring Reserve [Roll Forward]            
Beginning balance 132 157 190 197 246 303
Accruals for Beacon         2 (4)
Accruals for Repositioning Charges           0
Payments and Other Adjustments (10) (25) (33) (62) (51) (53)
Ending balance 122 132 157 135 197 246
Real Estate Actions            
Restructuring Reserve [Roll Forward]            
Beginning balance 5 6 7 11 12 37
Accruals for Beacon         0 0
Accruals for Repositioning Charges           0
Payments and Other Adjustments 1 (1) (1) (2) (1) (25)
Ending balance 6 5 6 9 11 12
Asset and Other Write-offs            
Restructuring Reserve [Roll Forward]            
Beginning balance 1 1 1 1 1 1
Accruals for Beacon         0 0
Accruals for Repositioning Charges           0
Payments and Other Adjustments (1) 0 0 0 0 0
Ending balance $ 0 $ 1 $ 1 $ 1 $ 1 $ 1