Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Fee revenue:
Servicing fees	$ 1,301	$ 1,272	$ 3,860	$ 3,775
Management fees	455	445	1,329	1,306
Foreign exchange trading services	294	284	1,097	837
Securities finance	84	116	268	360
Software and processing fees	172	142	529	501
Total fee revenue	2,306	2,259	7,083	6,779
Net interest income:
Interest income	520	1,001	2,062	3,035
Interest expense	42	357	361	1,105
Net interest income	478	644	1,701	1,930
Other income:
Gains from sales of available-for-sale securities, net	0	0	2	0
Other income (loss)	0	0	0	(1)
Total other income	0	0	2	(1)
Total revenue	2,784	2,903	8,786	8,708
Provision for credit losses	0	2	88	7
Expenses:
Compensation and employee benefits	1,062	1,083	3,321	3,396
Information systems and communications	395	376	1,156	1,103
Transaction processing services	234	254	721	741
Occupancy	109	113	327	344
Acquisition and restructuring costs	15	27	38	48
Amortization of other intangible assets	59	59	175	178
Other	229	268	702	817
Total expenses	2,103	2,180	6,440	6,627
Income before income tax expense	681	721	2,258	2,074
Income tax expense	126	138	375	396
Net income	555	583	1,883	1,678
Net income available to common shareholders	$ 517	$ 528	$ 1,759	$ 1,517
Earnings per common share:
Basic (in USD per share)	$ 1.47	$ 1.44	$ 4.99	$ 4.07
Diluted (in USD per share)	$ 1.45	$ 1.42	$ 4.93	$ 4.03
Average common shares outstanding (in thousands):
Basic (in shares)	352,586	366,732	352,829	372,766
Diluted (in shares)	357,168	370,595	356,971	376,361
Cash dividends declared (in USD per share)	$ 0.52	$ 0.52	$ 1.56	$ 1.46