Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2020	Jun. 30, 2019	Jun. 30, 2020	Jun. 30, 2019
Fee revenue:
Servicing fees	$ 1,272	$ 1,252	$ 2,559	$ 2,503
Management fees	425	441	874	861
Foreign exchange trading services	344	273	803	553
Securities finance	92	126	184	244
Software and processing fees	245	168	357	359
Total fee revenue	2,378	2,260	4,777	4,520
Net interest income:
Interest income	674	1,007	1,542	2,034
Interest expense	115	394	319	748
Net interest income	559	613	1,223	1,286
Other income:
Gains from sales of available-for-sale securities, net	0	0	2	0
Other income (loss)	0	0	0	(1)
Total other income	0	0	2	(1)
Total revenue	2,937	2,873	6,002	5,805
Provision for credit losses	52	1	88	5
Expenses:
Compensation and employee benefits	1,051	1,084	2,259	2,313
Information systems and communications	376	365	761	727
Transaction processing services	233	245	487	487
Occupancy	109	115	218	231
Acquisition and restructuring costs	12	12	23	21
Amortization of other intangible assets	58	59	116	119
Other	243	274	473	549
Total expenses	2,082	2,154	4,337	4,447
Income before income tax expense	803	718	1,577	1,353
Income tax expense	109	131	249	258
Net income	694	587	1,328	1,095
Net income available to common shareholders	$ 662	$ 537	$ 1,242	$ 989
Earnings per common share:
Basic (in USD per share)	$ 1.88	$ 1.44	$ 3.52	$ 2.63
Diluted (in USD per share)	$ 1.86	$ 1.42	$ 3.48	$ 2.61
Average common shares outstanding (in thousands):
Basic (in shares)	352,157	373,773	352,952	375,832
Diluted (in shares)	356,413	377,577	357,028	379,465
Cash dividends declared (in USD per share)	$ 0.52	$ 0.47	$ 1.04	$ 0.94