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Expenses - Restructuring Reserve (Details) - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Restructuring Reserve [Roll Forward]    
Beginning balance $ 198 $ 341
Accruals for Beacon   (4)
Accruals for Repositioning Charges   0
Payments and Other Adjustments (34) (78)
Ending balance 164 259
Employee Related Costs    
Restructuring Reserve [Roll Forward]    
Beginning balance 190 303
Accruals for Beacon   (4)
Accruals for Repositioning Charges   0
Payments and Other Adjustments (33) (53)
Ending balance 157 246
Real Estate Actions    
Restructuring Reserve [Roll Forward]    
Beginning balance 7 37
Accruals for Beacon   0
Accruals for Repositioning Charges   0
Payments and Other Adjustments (1) (25)
Ending balance 6 12
Asset and Other Write-offs    
Restructuring Reserve [Roll Forward]    
Beginning balance 1 1
Accruals for Beacon   0
Accruals for Repositioning Charges   0
Payments and Other Adjustments 0 0
Ending balance $ 1 $ 1