Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Fee revenue:
Servicing fees	$ 1,287	$ 1,251
Management fees	449	420
Foreign exchange trading services	459	280
Securities finance	92	118
Software and processing fees	112	191
Total fee revenue	2,399	2,260
Net interest income:
Interest income	868	1,027
Interest expense	204	354
Net interest income	664	673
Other income:
Gains from sales of available-for-sale securities, net	2	0
Other income (loss)	0	(1)
Total other income	2	(1)
Total revenue	3,065	2,932
Provision for credit losses	36	4
Expenses:
Compensation and employee benefits	1,208	1,229
Information systems and communications	385	362
Transaction processing services	254	242
Occupancy	109	116
Acquisition and restructuring costs	11	9
Amortization of other intangible assets	58	60
Other	230	275
Total expenses	2,255	2,293
Income before income tax expense	774	635
Income tax expense	140	127
Net income	634	508
Net income available to common shareholders	$ 580	$ 452
Earnings per common share:
Basic (in USD per share)	$ 1.64	$ 1.20
Diluted (in USD per share)	$ 1.62	$ 1.18
Average common shares outstanding (in thousands):
Basic (in shares)	353,746	377,915
Diluted (in shares)	357,993	381,703
Cash dividends declared (in USD per share)	$ 0.52	$ 0.47