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Line of Business Information (Tables)
 12 Months Ended
Dec. 31, 2019
Segment Reporting [Abstract]  
Summary of Line of Business Results
The following is a summary of our line of business results for the periods indicated. The amounts in the “Other” columns were not allocated to our business lines. Prior reported results reflect reclassifications, for comparative purposes, related to management changes in methodologies associated with allocations of revenue and expenses to lines of business in 2019.
 
Years Ended December 31,
 
Investment
Servicing
 
Investment
Management
 
Other
 
Total
(Dollars in millions)
2019

2018

2017
 
2019
 
2018
 
2017
 
2019
 
2018
 
2017
 
2019
 
2018
 
2017
Servicing fees
$
5,074

 
$
5,429

 
$
5,365

 
$
—

 
$
—

 
$
—

 
$
—

 
$
(8
)
 
$
—

 
$
5,074

 
$
5,421

 
$
5,365

Management fees
—

 
—

 
—

 
1,771

 
1,851

 
1,616

 
—

 
—

 
—

 
1,771

 
1,851

 
1,616

Foreign exchange trading services
974

 
1,071

 
999

 
137

 
130

 
72

 
—

 
—

 
—

 
1,111

 
1,201

 
1,071

Securities finance
462

 
543

 
606

 
9

 
—

 
—

 
—

 
—

 
—

 
471

 
543

 
606

Software and processing fees(1)(2)
691

 
443

 
336

 
29

 
(5
)
 
7

 
—

 
—

 
—

 
720

 
438

 
343

Total fee revenue(1)
7,201

 
7,486

 
7,306

 
1,946

 
1,976

 
1,695

 
—

 
(8
)
 
—

 
9,147

 
9,454

 
9,001

Net interest income
2,590

 
2,691

 
2,309

 
(24
)
 
(20
)
 
(5
)
 
—

 
—

 
—

 
2,566

 
2,671

 
2,304

Total other income
43

 
6

 
(39
)
 
—

 
—

 
—

 
—

 
—

 
—

 
43

 
6

 
(39
)
Total revenue(1)
9,834

 
10,183

 
9,576

 
1,922

 
1,956

 
1,690

 
—

 
(8
)
 
—

 
11,756

 
12,131

 
11,266

Provision for loan losses
10

 
15

 
2

 
—

 
—

 
—

 
—

 
—

 
—

 
10

 
15

 
2

Total expenses(1)
7,140

 
7,081

 
6,717

 
1,535

 
1,544

 
1,286

 
359

 
390

 
266

 
9,034

 
9,015

 
8,269

Income before income tax expense
$
2,684

 
$
3,087

 
$
2,857

 
$
387

 
$
412

 
$
404

 
$
(359
)
 
$
(398
)
 
$
(266
)
 
$
2,712

 
$
3,101

 
$
2,995

Pre-tax margin
27
%
 
30
%
 
30
%
 
20
%
 
21
%
 
24
%
 
 
 
 
 
 
 
23
%
 
26
%
 
27
%
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Average assets (in billions)
$
220.3

 
$
220.2

 
$
214.0

 
$
3.0

 
$
3.2

 
$
5.4

 
 
 
 
 
 
 
$
223.3

 
$
223.4

 
$
219.4


 
 
 
 
(1) Investment Servicing includes results from our acquisition of CRD on October 1, 2018.
(2) Investment Management includes other revenue items that are primarily driven by equity market movements.