Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Fee revenue:
Servicing fees	$ 5,074	$ 5,421	$ 5,365
Management fees	1,771	1,851	1,616
Foreign exchange trading services	1,111	1,201	1,071
Securities finance	471	543	606
Software and processing fees	720	438	343
Total fee revenue	9,147	9,454	9,001
Net interest income:
Interest income	3,941	3,662	2,908
Interest expense	1,375	991	604
Net interest income	2,566	2,671	2,304
Other income:
Gains (losses) from sales of available-for-sale securities, net	(1)	9	(39)
Other income	44	(3)	0
Total other income	43	6	(39)
Total revenue	11,756	12,131	11,266
Provision for loan losses	10	15	2
Expenses:
Compensation and employee benefits	4,541	4,780	4,394
Information systems and communications	1,465	1,324	1,167
Transaction processing services	983	985	838
Occupancy	470	500	461
Acquisition and restructuring costs	77	24	266
Amortization of other intangible assets	236	226	214
Other	1,262	1,176	929
Total expenses	9,034	9,015	8,269
Income before income tax expense	2,712	3,101	2,995
Income tax expense	470	508	839
Net income	2,242	2,593	2,156
Net income available to common shareholders	$ 2,009	$ 2,404	$ 1,972
Earnings per common share:
Basic (in USD per share)	$ 5.43	$ 6.46	$ 5.26
Diluted (in USD per share)	$ 5.38	$ 6.39	$ 5.19
Average common shares outstanding (in thousands):
Basic (in shares)	369,911	371,983	374,793
Diluted (in shares)	373,666	376,476	380,213
Cash dividends declared (in USD per share)	$ 1.98	$ 1.78	$ 1.60