Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Fee revenue:
Servicing fees	$ 1,272	$ 1,333	$ 3,775	$ 4,135
Management fees	445	474	1,306	1,411
Foreign exchange trading services	284	288	837	907
Securities finance	116	128	360	423
Processing fees and other	142	95	501	252
Total fee revenue	2,259	2,318	6,779	7,128
Net interest income:
Interest income	1,001	916	3,035	2,680
Interest expense	357	244	1,105	706
Net interest income	644	672	1,930	1,974
Gains (losses) related to investment securities, net:
Gains (losses) from sales of available-for-sale securities, net	0	0	0	8
Losses from other-than-temporary impairment	0	(1)	(1)	(2)
Gains (losses) related to investment securities, net	0	(1)	(1)	6
Total revenue	2,903	2,989	8,708	9,108
Provision for loan losses	2	5	7	7
Expenses:
Compensation and employee benefits	1,083	1,103	3,396	3,477
Information systems and communications	376	332	1,103	968
Transaction processing services	254	248	741	759
Occupancy	113	110	344	354
Acquisition and restructuring costs	27	0	48	0
Amortization of other intangible assets	59	47	178	145
Other	268	251	817	826
Total expenses	2,180	2,091	6,627	6,529
Income before income tax expense	721	893	2,074	2,572
Income tax expense	138	129	396	416
Net income	583	764	1,678	2,156
Net income available to common shareholders	$ 528	$ 708	$ 1,517	$ 2,008
Earnings per common share:
Basic (in USD per share)	$ 1.44	$ 1.89	$ 4.07	$ 5.44
Diluted (in USD per share)	$ 1.42	$ 1.87	$ 4.03	$ 5.37
Average common shares outstanding (in thousands):
Basic (in shares)	366,732	374,963	372,766	369,368
Diluted (in shares)	370,595	379,383	376,361	374,064
Cash dividends declared (in USD per share)	$ 0.52	$ 0.47	$ 1.46	$ 1.31