Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2019	Jun. 30, 2018	Jun. 30, 2019	Jun. 30, 2018
Fee revenue:
Servicing fees	$ 1,252	$ 1,381	$ 2,503	$ 2,802
Management fees	441	465	861	937
Foreign exchange trading services	273	315	553	619
Securities finance	126	154	244	295
Processing fees and other	168	80	359	157
Total fee revenue	2,260	2,395	4,520	4,810
Net interest income:
Interest income	1,007	907	2,034	1,764
Interest expense	394	248	748	462
Net interest income	613	659	1,286	1,302
Gains (losses) related to investment securities, net:
Gains (losses) from sales of available-for-sale securities, net	0	9	0	8
Losses from other-than-temporary impairment	0	0	(1)	(1)
Gains (losses) related to investment securities, net	0	9	(1)	7
Total revenue	2,873	3,063	5,805	6,119
Provision for loan losses	1	2	5	2
Expenses:
Compensation and employee benefits	1,084	1,125	2,313	2,374
Information systems and communications	365	321	727	636
Transaction processing services	245	257	487	511
Occupancy	115	124	231	244
Acquisition and restructuring costs	12	0	21	0
Amortization of other intangible assets	59	48	119	98
Other	274	295	549	575
Total expenses	2,154	2,170	4,447	4,438
Income before income tax expense	718	891	1,353	1,679
Income tax expense	131	158	258	287
Net income	587	733	1,095	1,392
Net income available to common shareholders	$ 537	$ 697	$ 989	$ 1,300
Earnings per common share:
Basic (in USD per share)	$ 1.44	$ 1.91	$ 2.63	$ 3.55
Diluted (in USD per share)	$ 1.42	$ 1.88	$ 2.61	$ 3.50
Average common shares outstanding (in thousands):
Basic (in shares)	373,773	365,619	375,832	366,524
Diluted (in shares)	377,577	370,410	379,465	371,415
Cash dividends declared (in USD per share)	$ 0.47	$ 0.42	$ 0.94	$ 0.84