Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Fee revenue:
Servicing fees	$ 1,251	$ 1,421
Management fees	420	472
Foreign exchange trading services	280	304
Securities finance	118	141
Processing fees and other	191	77
Total fee revenue	2,260	2,415
Net interest income:
Interest income	1,027	857
Interest expense	354	214
Net interest income	673	643
Gains (losses) related to investment securities, net:
Gains (losses) from sales of available-for-sale securities, net	0	(1)
Losses from other-than-temporary impairment	(1)	(1)
Gains (losses) related to investment securities, net	(1)	(2)
Total revenue	2,932	3,056
Provision for loan losses	4	0
Expenses:
Compensation and employee benefits	1,229	1,249
Information systems and communications	362	315
Transaction processing services	242	254
Occupancy	116	120
Acquisition and restructuring costs	9	0
Amortization of other intangible assets	60	50
Other	275	280
Total expenses	2,293	2,268
Income before income tax expense	635	788
Income tax expense	127	129
Net income	508	659
Net income available to common shareholders	$ 452	$ 603
Earnings per common share:
Basic (in USD per share)	$ 1.20	$ 1.64
Diluted (in USD per share)	$ 1.18	$ 1.62
Average common shares outstanding (in thousands):
Basic (in shares)	377,915	367,439
Diluted (in shares)	381,703	372,619
Cash dividends declared (in USD per share)	$ 0.47	$ 0.42