Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Fee revenue:
Servicing fees	$ 1,351	$ 1,303	$ 3,986	$ 3,784
Management fees	419	368	1,198	931
Trading services	259	267	823	806
Securities finance	147	136	459	426
Processing fees and other	66	5	209	155
Total fee revenue	2,242	2,079	6,675	6,102
Net interest income:
Interest income	761	647	2,111	1,896
Interest expense	158	110	423	326
Net interest income	603	537	1,688	1,570
Gains (losses) related to investment securities, net:
Gains (losses) from sales of available-for-sale securities, net	1	6	(39)	7
Losses from other-than-temporary impairment	0	(2)	0	(2)
Gains (losses) related to investment securities, net	1	4	(39)	5
Total revenue	2,846	2,620	8,324	7,677
Provision for loan losses	3	0	4	8
Expenses:
Compensation and employee benefits	1,090	1,013	3,327	3,109
Information systems and communications	296	285	866	827
Transaction processing services	215	200	619	601
Occupancy	118	107	344	331
Acquisition and restructuring costs	33	42	133	166
Professional services	71	95	262	270
Amortization of other intangible assets	54	55	160	153
Other	144	187	427	437
Total expenses	2,021	1,984	6,138	5,894
Income before income tax expense	822	636	2,182	1,775
Income tax expense (benefit)	137	72	375	226
Net income from non-controlling interest	0	(1)	0	1
Net income	685	563	1,807	1,550
Net income available to common shareholders	$ 629	$ 507	$ 1,659	$ 1,411
Earnings per common share:
Basic (in USD per share)	$ 1.69	$ 1.31	$ 4.41	$ 3.58
Diluted (in USD per share)	$ 1.66	$ 1.29	$ 4.35	$ 3.54
Average common shares outstanding (in thousands):
Basic (in shares)	372,765	388,358	376,430	393,959
Diluted (in shares)	378,518	393,212	381,779	398,413
Cash dividends declared (in USD per share)	$ 0.42	$ 0.38	$ 1.18	$ 1.06