Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended
	Mar. 31, 2017	Mar. 31, 2016
Fee revenue:
Servicing fees	$ 1,296	$ 1,242
Management fees	382	270
Trading services	275	272
Securities finance	133	134
Processing fees and other	112	52
Total fee revenue	2,198	1,970
Net interest income:
Interest income	650	629
Interest expense	140	117
Net interest income	510	512
Gains (losses) related to investment securities, net:
Gains (losses) from sales of available-for-sale securities, net	(40)	2
Gains (losses) related to investment securities, net	(40)	2
Total revenue	2,668	2,484
Provision for loan losses	(2)	4
Expenses:
Compensation and employee benefits	1,166	1,107
Information systems and communications	287	272
Transaction processing services	197	200
Occupancy	110	113
Acquisition and restructuring costs	29	104
Professional services	94	93
Amortization of other intangible assets	52	49
Other	151	112
Total expenses	2,086	2,050
Income before income tax expense	584	430
Income tax expense (benefit)	82	62
Net income	502	368
Net income available to common shareholders	$ 446	$ 319
Earnings per common share:
Basic (in USD per share)	$ 1.17	$ 0.80
Diluted (in USD per share)	$ 1.15	$ 0.79
Average common shares outstanding (in thousands):
Basic (in shares)	381,224	399,421
Diluted (in shares)	386,417	403,615
Cash dividends declared (in USD per share)	$ 0.38	$ 0.34