Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Fee revenue:
Servicing fees	$ 1,303	$ 1,289	$ 3,784	$ 3,876
Management fees	368	287	931	892
Trading services	267	294	806	899
Securities finance	136	113	426	369
Processing fees and other	5	120	155	198
Total fee revenue	2,079	2,103	6,102	6,234
Net interest revenue:
Interest revenue	647	614	1,896	1,885
Interest expense	110	101	326	291
Net interest revenue	537	513	1,570	1,594
Gains (losses) related to investment securities, net:
Net gains (losses) from sales of available-for-sale securities	6	(2)	7	(5)
Losses from other-than-temporary impairment	(2)	0	(2)	(1)
Gains (losses) related to investment securities, net	4	(2)	5	(6)
Total revenue	2,620	2,614	7,677	7,822
Provision for loan losses	0	5	8	11
Expenses:
Compensation and employee benefits	1,013	1,051	3,109	3,122
Information systems and communications	285	265	827	761
Transaction processing services	200	201	601	599
Occupancy	107	110	331	332
Acquisition and restructuring costs	42	10	166	19
Professional services	95	136	270	368
Amortization of other intangible assets	55	48	153	147
Other	187	141	437	845
Total expenses	1,984	1,962	5,894	6,193
Income before income tax expense	636	647	1,775	1,618
Income tax expense	72	67	226	215
Net income (loss) from non-controlling interest	(1)	1	1	1
Net income	563	581	1,550	1,404
Net income available to common shareholders	$ 507	$ 539	$ 1,411	$ 1,301
Earnings per common share:
Basic (in USD per share)	$ 1.31	$ 1.33	$ 3.58	$ 3.18
Diluted (in USD per share)	$ 1.29	$ 1.31	$ 3.54	$ 3.13
Average common shares outstanding (in thousands):
Basic (in shares)	388,358	406,612	393,959	409,816
Diluted (in shares)	393,212	412,167	398,413	415,772
Cash dividends declared (in USD per share)	$ 0.38	$ 0.34	$ 1.06	$ 0.98