Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015
Fee revenue:
Servicing fees	$ 1,239	$ 1,319	$ 2,481	$ 2,587
Management fees	293	304	563	605
Trading services	267	281	539	605
Securities finance	156	155	290	256
Processing fees and other	98	17	150	78
Total fee revenue	2,053	2,076	4,023	4,131
Net interest revenue:
Interest revenue	620	629	1,249	1,271
Interest expense	99	94	216	190
Net interest revenue	521	535	1,033	1,081
Gains (losses) related to investment securities, net:
Net gains (losses) from sales of available-for-sale securities	(1)	(3)	1	(3)
Losses from other-than-temporary impairment	0	0	0	(1)
Gains (losses) related to investment securities, net	(1)	(3)	1	(4)
Total revenue	2,573	2,608	5,057	5,208
Provision for loan losses	4	2	8	6
Expenses:
Compensation and employee benefits	989	984	2,096	2,071
Information systems and communications	270	249	542	496
Transaction processing services	201	201	401	398
Occupancy	111	109	224	222
Acquisition and restructuring costs	20	3	124	9
Professional services	82	136	175	232
Amortization of other intangible assets	49	49	98	99
Other	138	403	250	704
Total expenses	1,860	2,134	3,910	4,231
Income before income tax expense	709	472	1,139	971
Income tax expense	92	54	154	148
Net income from non-controlling interest	2	0	2	0
Net income	619	418	987	823
Net income available to common shareholders	$ 585	$ 389	$ 904	$ 762
Earnings per common share:
Basic (in USD per share)	$ 1.48	$ 0.95	$ 2.28	$ 1.85
Diluted (in USD per share)	$ 1.47	$ 0.93	$ 2.25	$ 1.83
Average common shares outstanding (in thousands):
Basic (in shares)	394,160	410,674	396,790	411,445
Diluted (in shares)	398,847	416,712	401,113	417,643
Cash dividends declared (in USD per share)	$ 0.34	$ 0.34	$ 0.68	$ 0.64