Consolidated Statement of Income - USD ($) shares in Thousands, $ in Millions	3 Months Ended
	Mar. 31, 2016	Mar. 31, 2015
Fee revenue:
Servicing fees	$ 1,242	$ 1,268
Management fees	270	301
Trading services	272	324
Securities finance	134	101
Processing fees and other	52	61
Total fee revenue	1,970	2,055
Net interest revenue:
Interest revenue	629	642
Interest expense	117	96
Net interest revenue	512	546
Gains (losses) related to investment securities, net:
Net gains (losses) from sales of available-for-sale securities	2	0
Losses from other-than-temporary impairment	0	(1)
Losses reclassified (from) to other comprehensive income	0	0
Gains (losses) related to investment securities, net	2	(1)
Total revenue	2,484	2,600
Provision for loan losses	4	4
Expenses:
Compensation and employee benefits	1,107	1,087
Information systems and communications	272	247
Transaction processing services	200	197
Occupancy	113	113
Acquisition and restructuring costs	104	6
Professional services	93	96
Amortization of other intangible assets	49	50
Other	112	301
Total expenses	2,050	2,097
Income before income tax expense	430	499
Income tax expense	62	94
Net income	368	405
Net income available to common shareholders	$ 319	$ 373
Earnings per common share:
Basic (in dollars per share)	$ 0.80	$ 0.90
Diluted (in dollars per share)	$ 0.79	$ 0.89
Average common shares outstanding (in thousands):
Basic (in shares)	399,421	412,225
Diluted (in shares)	403,615	418,750
Cash dividends declared (USD per share)	$ 0.34	$ 0.3