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Expenses (Narrative) (Details) (USD $)
In Millions, unless otherwise specified
3 Months Ended 9 Months Ended 12 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2014
Sep. 30, 2013
Sep. 30, 2014
Sep. 30, 2013
Sep. 30, 2014
Business Operations And Information Technology Transformation Program
Dec. 31, 2013
Business Operations And Information Technology Transformation Program
Dec. 31, 2012
Business Operations And Information Technology Transformation Program
Dec. 31, 2011
Business Operations And Information Technology Transformation Program
Dec. 31, 2010
Business Operations And Information Technology Transformation Program
Dec. 31, 2011
Business Operations And Information Technology Transformation Program
Involuntary Terminations
employee
Dec. 31, 2010
Business Operations And Information Technology Transformation Program
Involuntary Terminations
employee
Sep. 30, 2014
Business Operations And Information Technology Transformation Program
Involuntary Terminations
employee
Sep. 30, 2014
Expenses Control Measures - Additional Targeted Staff Reductions
Dec. 31, 2013
Expenses Control Measures - Additional Targeted Staff Reductions
Dec. 31, 2012
Expenses Control Measures - Additional Targeted Staff Reductions
Dec. 31, 2012
Expenses Control Measures - Additional Targeted Staff Reductions
Involuntary Terminations
employee
Dec. 31, 2012
Expenses Control Measures - Additional Targeted Staff Reductions
Involuntary Terminations After Replacements
employee
Business Acquisition [Line Items]                                  
Severance costs $ (2)   $ 74                            
Restructuring charges incurred to date         402                        
Restructuring charges, net $ 8 $ 12 $ 33 $ 22 $ 21 $ 25 $ 67 $ 133 $ 156       $ 12 $ 3 $ 133    
Expected number of positions eliminated                   1,574 1,400         960 630
Percent of actual number of positions eliminated                     5.00%            
Number of positions eliminated from inception to date                       1,522