Consolidated Statement of Income (USD $) In Millions, except Share data in Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014		Mar. 31, 2013
Fee revenue:
Servicing fees	$ 1,238		$ 1,175
Management fees	292		263
Trading services	239		281
Securities finance	85		78
Processing fees and other	70		60
Total fee revenue	1,924		1,857
Net interest revenue:
Interest revenue	655		687
Interest expense	100		111
Net interest revenue	555		576
Gains (losses) related to investment securities, net:
Net gains (losses) from sales of available-for-sale securities	15		5
Losses from other-than-temporary impairment	(1)		0
Losses reclassified (from) to other comprehensive income	(8)		(3)
Gains (losses) related to investment securities, net	6		2
Total revenue	2,485		2,435
Provision for loan losses	2		0
Expenses:
Compensation and employee benefits	1,157		1,035
Information systems and communications	244		237
Transaction processing services	191		180
Occupancy	114		116
Acquisition and restructuring costs	33		14
Professional services	105		79
Amortization of other intangible assets	54		53
Other	130		112
Total expenses	2,028		1,826
Income before income tax expense	455		609
Income tax expense	92		145
Net income	363		464
Net income available to common shareholders	$ 356		$ 455
Earnings per common share:
Basic (in dollars per share)	$ 0.83		$ 1.00
Diluted (in dollars per share)	$ 0.81	[1]	$ 0.98	[1]
Average common shares outstanding
Basic (in shares)	430,621		454,315
Diluted (in shares)	438,815		462,751
Cash dividends declared (in dollars per share)	$ 0.26		$ 0.26

[1] Calculations reflect allocation of earnings to participating securities using the two-class method, as this computation is more dilutive than the treasury stock method.