Consolidated Statement of Income (USD $) In Millions, except Share data in Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2013		Dec. 31, 2012		Dec. 31, 2011
Fee revenue:
Servicing fees	$ 4,819		$ 4,414		$ 4,382
Management fees	1,106		993		917
Trading services	1,061		1,010		1,220
Securities finance	359		405		378
Processing fees and other	245		266		297
Total fee revenue	7,590		7,088		7,194
Net interest revenue:
Interest revenue	2,714		3,014		2,946
Interest expense	411		476		613
Net interest revenue	2,303		2,538		2,333
Gains (losses) related to investment securities, net:
Net gains (losses) from sales of available-for-sale securities	14		55		140
Losses from other-than-temporary impairment	(21)		(53)		(123)
Losses reclassified (from) to other comprehensive income	(2)		21		50
Gains (losses) related to investment securities, net	(9)		23		67
Total revenue	9,884		9,649		9,594
Provision for loan losses	6		(3)		0
Expenses:
Compensation and employee benefits	3,800		3,837		3,820
Information systems and communications	935		844		776
Transaction processing services	733		702		732
Occupancy	467		470		455
Claims resolution	0		(362)		0
Acquisition and restructuring costs	104		225		269
Professional services	392		381		347
Amortization of other intangible assets	214		198		200
Other	547		591		459
Total expenses	7,192		6,886		7,058
Income before income tax expense	2,686		2,766		2,536
Income tax expense	550		705		616
Net income	2,136		2,061		1,920
Net income available to common shareholders	$ 2,102		$ 2,019		$ 1,882
Earnings per common share:
Basic (in dollars per share)	$ 4.71		$ 4.25		$ 3.82
Diluted (in dollars per share)	$ 4.62	[1]	$ 4.20	[1]	$ 3.79	[1]
Average common shares outstanding (in thousands):
Basic (in shares)	446,245		474,458		492,598
Diluted (in shares)	455,155		481,129		496,072
Cash dividends declared (in dollars per share)	$ 1.04		$ 0.96		$ 0.72

[1] Calculations reflect allocation of earnings to participating securities using the two-class method, as this computation is more dilutive than the treasury stock method.