Segment Information

3 Months Ended

Mar. 31, 2025

Segment Reporting [Abstract]

Segment Information

16. Segment Information

The Company’s segments reflect the internal reporting used to evaluate operating performance and are based upon the Company’s organizational structure, which focuses primarily on the services offered. The Company’s operations are primarily conducted through two segments: Servicing and Originations. A brief description of the current business segments is as follows:

Servicing: This segment performs operational activities on behalf of investors or owners of the underlying mortgages and mortgage servicing rights, including collecting and disbursing customer payments, investor reporting, customer service, modifying loans where appropriate to help customers stay current, and when necessary performing collections, foreclosures, and the sale of REO. In the fourth quarter of 2024, the Company expanded its servicing and subservicing portfolio with the acquisition and subsequent integration of the mortgage operations from the Flagstar transaction.

Originations: This segment originates residential mortgage loans through its direct-to-consumer channel, which provides refinance options for its existing customers, and through its correspondent channel, which purchases or originates loans from mortgage bankers.

Corporate/Other: Corporate/Other includes the results of Xome’s and Roosevelt Management Company’s operations, the Company’s unallocated overhead expenses (which include the costs of executive management and other corporate functions that are not directly attributable to our operating segments), changes in equity investments and interest expense on our unsecured senior notes. In addition, Corporate/Other includes eliminations related to intersegment hedge fair value changes. Functional expenses are allocated to individual segments based on the actual cost of services performed, direct resource utilization, or headcount percentage for shared services. Facility costs are allocated to individual segments based on cost per headcount for specific facilities utilized. Group insurance costs are allocated to individual segments based on global cost per headcount. Non-allocated corporate expenses include the administrative costs of executive management and other corporate functions that are not directly attributable to the Company’s operating segments. Revenues generated on inter-segment services performed are valued based on similar services provided to external parties. Eliminations are included in Corporate/Other.

The tables below summarize the result of operations and total assets by segment that are provided to the Chief Operating Decision Makers (CODMs), which consists of the Chief Executive Officer, the President and the Chief Financial Officer. Pretax income (loss) is a key measurement used by the CODMs to evaluate segment results and is one of the factors considered in determining capital allocation among the segments and determined in accordance with the measurement principles used in the consolidated financial statements.

	Three Months Ended March 31, 2025
Financial Information by Segment	Servicing		Originations		Corporate/Other		Consolidated
Revenues
Service related, net	$	397	$	26	$	17	$	440
Net gain on mortgage loans held for sale	6		114		—		120
Total revenues	403		140		17		560
Expenses
Salaries, wages and benefits	90		52		51		193
General and administrative	150		43		44		237
Total expenses	240		95		95		430
Interest income	157		29		3		189
Interest expense	(106)		(26)		(81)		(213)
Other expenses, net	—		(3)		(8)		(11)
Total other income (expenses), net	51		—		(86)		(35)
Income (loss) before income tax expense (benefit)	$	214	$	45	$	(164)	$	95
Depreciation and amortization for property and equipment and intangible assets	$	14	$	2	$	2	$	18
Total assets	$	14,288	$	2,480	$	1,678	$	18,446

	Three Months Ended March 31, 2024
Financial Information by Segment	Servicing		Originations		Corporate/Other		Consolidated
Revenues
Service related, net	$	440	$	16	$	22	$	478
Net gain on mortgage loans held for sale	10		76		—		86
Total revenues	450		92		22		564
Expenses
Salaries, wages and benefits	85		34		40		159
General and administrative	100		28		30		158
Total expenses	185		62		70		317
Interest income	146		12		—		158
Interest expense	(98)		(10)		(62)		(170)
Other expense, net	—		—		(3)		(3)
Total other income (expenses), net	48		2		(65)		(15)
Income (loss) before income tax expense (benefit)	$	313	$	32	$	(113)	$	232
Depreciation and amortization for property and equipment and intangible assets	$	3	$	1	$	4	$	8
Total assets	$	12,187	$	973	$	1,615	$	14,775