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Mortgage Servicing Rights and Related Liabilities
 12 Months Ended
Dec. 31, 2024
Transfers and Servicing [Abstract]  
Mortgage Servicing Rights and Related Liabilities
4. Mortgage Servicing Rights and Related Liabilities

The following table sets forth the carrying value of the Company’s MSR and the related liabilities. In estimating the fair value of all MSRs and related liabilities, the impact of the current environment was considered in the determination of key assumptions.
MSRs and Related LiabilitiesDecember 31, 2024December 31, 2023
MSRs at fair value$11,736 $9,090 
Excess spread financing at fair value$386 $437 
Mortgage servicing rights financing at fair value32 29 
MSR related liabilities - nonrecourse at fair value$418 $466 

Mortgage Servicing Rights
The Company owns and records at fair value the rights to service traditional residential mortgage loans for others either as a result of purchase transactions or from the retained servicing associated with the sales and securitizations of loans originated. MSRs are comprised of servicing rights of both agency and non-agency loans.

The following table sets forth the activities of MSRs:
Year Ended December 31,
MSRs at Fair Value20242023
Balance - beginning of year$9,090 $6,654 
Additions:
Servicing retained from mortgage loans sold460 273 
Purchases and acquisitions of servicing rights3,004 3,189 
Dispositions:
Sales of servicing assets and excess yield(583)(573)
Changes in fair value:
Changes in valuation inputs or assumptions used in the valuation model (MSR MTM)650 121 
Changes in valuation due to amortization(923)(604)
Other changes(1)
38 30 
Balance - end of year$11,736 $9,090 

(1)Amounts primarily represent negative fair values reclassified from the MSR asset to reserves as underlying loans are removed from the MSR and other reclassification adjustments.

From time to time, the Company sells its ownership interest in certain MSRs and is retained as the subservicer for the sold assets. The Company has evaluated the sale accounting requirements related to these transactions, including the Company’s continued involvement as the subservicer, and concluded that these transactions qualify for sale accounting treatment. During the years ended December 31, 2024 and 2023, the Company sold $26,739 and $25,239 in unpaid principal balance (“UPB”) of MSRs, of which $26,156 and $23,218 was retained by the Company as subservicer, respectively.

During the year ended December 31, 2024 and 2023, certain agencies entered into agreements with the Company to purchase excess servicing cash flows (“excess yield”) on certain agency loans with a total UPB of approximately $27,841 and $41,958 for proceeds of $226 and $294, respectively. During the year ended December 31, 2024 and 2023, the Company recorded a gain of $27 and $33, respectively, through the mark-to-market adjustments within “revenues - service related, net” in the consolidated statements of operations.

MSRs are segregated between investor type into agency and non-agency pools (referred to herein as “investor pools”) based upon contractual servicing agreements with investors at the respective balance sheet date to evaluate the MSR portfolio and fair value of the portfolio. Agency investors consist of Government National Mortgage Association (“Ginnie Mae” or “GNMA”) and the GSEs, Federal National Mortgage Association (“Fannie Mae” or “FNMA”) and Federal Home Loan Mortgage Corp (“Freddie Mac” or “FHLMC”). Non-agency investors consist of investors in private-label securitizations.
The following table provides a breakdown of UPB and fair value for the Company’s MSRs:
December 31, 2024December 31, 2023
MSRs - UPB and Fair Value Breakdown by Investor PoolsUPBFair ValueUPBFair Value
Agency$710,997 $11,397 $561,656 $8,774 
Non-agency25,074 339 26,286 316 
Total$736,071 $11,736 $587,942 $9,090 

Refer to Note 17, Fair Value Measurements, for further discussion on key weighted-average inputs and assumptions used in estimating the fair value of MSRs.

The following table shows the hypothetical effect on the fair value of the Company’s MSRs when applying certain unfavorable variations of key assumptions to these assets for the dates indicated:

Option Adjusted SpreadTotal Prepayment SpeedsCost to Service per Loan
MSRs - Hypothetical Sensitivities
100 bps
Adverse
Change
200 bps
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
December 31, 2024
Mortgage servicing rights$(470)$(904)$(308)$(597)$(84)$(169)
December 31, 2023
Mortgage servicing rights$(368)$(706)$(219)$(425)$(89)$(178)

These hypothetical sensitivities should be evaluated with care. The effect on fair value of an adverse change in assumptions generally cannot be determined because the relationship of the change in assumptions to the fair value may not be linear. Additionally, the impact of a variation in a particular assumption on the fair value is calculated while holding other assumptions constant. In reality, changes in one factor may lead to changes in other factors, which could impact the above hypothetical effects.

Excess Spread Financing
In order to finance the acquisition of certain MSRs on various portfolios, the Company previously entered into sale and assignment agreements with third parties and sold to these entities the right to receive a specified percentage of the excess cash flow generated from the portfolios in excess of a fixed base servicing fee per loan. The Company retains all the base servicing fees, ancillary income and interest float earnings on principal along with interest payments and escrow, and also incurs costs to service the specified pool. The Company is the legal owner and the servicer of the portfolios and provides all servicing and advancing functions.

In connection with the above transactions, the Company entered into refinanced loan obligations with third parties that require the Company to transfer the new loan or a replacement loan of similar economic characteristics into the respective portfolio if the Company refinances any loan in the portfolio. The new or replacement loan will be governed by the same terms set forth in the sale and assignment agreement described above.

The Company had excess spread financing liability of $386 and $437, related to the UPB of $66,519 and $74,219 as of December 31, 2024 and 2023, respectively. Refer to Note 17, Fair Value Measurements, for key weighted-average inputs and assumptions used in the valuation of excess spread financing liability.
The following table shows the hypothetical effect on the Company’s excess spread financing fair value when applying certain unfavorable variations of key assumptions to these liabilities for the dates indicated:
Option Adjusted SpreadPrepayment Speeds
Excess Spread Financing - Hypothetical Sensitivities
100 bps
Adverse
Change
200 bps
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
December 31, 2024
Excess spread financing$13 $28 $8 $17 
December 31, 2023
 Excess spread financing$16 $32 $10 $20 

These hypothetical sensitivities should be evaluated with care. The effect on fair value of an adverse change in assumptions generally cannot be determined because the relationship of the change in assumptions to the fair value may not be linear. Additionally, the impact of a variation in a particular assumption on the fair value is calculated while holding other assumptions constant. In reality, changes in one factor may lead to changes in other factors, which could impact the above hypothetical effects. Also, a positive change in the above assumptions would not necessarily correlate with the corresponding decrease in the net carrying amount of the excess spread financing. Excess spread financing’s cash flow assumptions that are utilized in determining fair value are based on the related cash flow assumptions used in the financed MSRs. Any fair value change recognized in the financed MSRs attributable to related cash flows assumptions would inherently have an inverse impact on the carrying amount of the related excess spread financing.

Mortgage Servicing Rights Financing
The Company had MSR financing liability of $32 and $29 as of December 31, 2024 and 2023, respectively. Refer to Note 2, Significant Accounting Policies, for further discussion on MSR financing, and Note 17, Fair Value Measurements, for key weighted-average inputs and assumptions used in the valuation of the MSR financing liability.
Revenues - Service Related, net
The following table sets forth the items comprising total “revenues - service related, net”:
Year Ended December 31,
Revenues - Service Related, net202420232022
Contractually specified servicing fees(1)
$2,222 $1,700 $1,458 
Other service-related income(1)
77 72 105 
Incentive and modification income(1)
69 43 29 
Servicing late fees(1)
128 89 76 
Mark-to-market adjustments - Servicing
MSR MTM650 121 1,328 
(Loss) on MSR hedging activities(517)(68)(332)
(Loss) gain on MSR and excess yield sales(9)23 (3)
Reclassifications to reserve provision(2)
(25)(33)(30)
Excess spread / MSR financing MTM(18)(18)(142)
Total mark-to-market adjustments - Servicing81 25 821 
Amortization, net of accretion
MSR amortization(923)(604)(779)
Excess spread accretion37 41 86 
Total amortization, net of accretion(886)(563)(693)
Originations service related fees(3)
86 61 98 
Corporate/Xome service related fees77 84 76 
Other(4)
(66)(71)(105)
Total revenues - Service Related, net$1,788 $1,440 $1,865 

(1)Amounts include subservicing related revenues. Amounts also include servicing fees from loans sold with servicing retained of $759, $708 and $661 for the years ended December 31, 2024, 2023 and 2022, respectively.
(2)Reclassifications to reserve provision include the impact of negative modeled cash flows which have been transferred to reserves on advances and other receivables. The negative modeled cash flows relate to advances and other receivables associated with inactive and liquidated loans that are no longer part of the MSR portfolio.
(3)Amounts include fees collected from customers for originated loans and from other lenders for loans purchased through the correspondent channel, and include loan application, underwriting, and other similar fees.
(4)Other represents the excess servicing fee that the Company pays to the counterparties under the excess spread financing arrangements, portfolio runoff and the payments made associated with MSR financing arrangements.