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Mortgage Servicing Rights and Related Liabilities - Narrative (Details) - USD ($)
12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Forward MSRs Sold    
Servicing Assets at Fair Value [Line Items]    
Unpaid principal balance sold $ 1,070,000,000 $ 35,152,000,000
Forward MSRs Sold, Subservicing Retained    
Servicing Assets at Fair Value [Line Items]    
Principal amount outstanding on mortgage servicing rights 960,000,000 20,560,000,000
Reverse mortgage interests, net    
Servicing Assets at Fair Value [Line Items]    
Principal amount outstanding on mortgage servicing rights 18,091,000,000 22,725,000,000
Mortgage Servicing Right Liability    
Servicing Assets at Fair Value [Line Items]    
Excess spread financing - fair value 934,000,000 1,311,000,000
Mortgage servicing rights financing - fair value 33,000,000 37,000,000
Mortgage Servicing Rights    
Servicing Assets at Fair Value [Line Items]    
Principal amount outstanding on mortgage servicing rights 271,189,000,000 296,782,000,000
Impairment $ 0 $ 0