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Mortgage Servicing Rights and Related Liabilities - Narrative (Details) - USD ($)
5 Months Ended 7 Months Ended 12 Months Ended
Dec. 31, 2018
Jul. 31, 2018
Dec. 31, 2019
Dec. 31, 2018
Servicing Assets at Fair Value [Line Items]        
Mortgage servicing liabilities $ 71,000,000   $ 61,000,000 $ 71,000,000
MSL accretion (15,000,000)   (47,000,000)  
Mortgage servicing rights at fair value 3,665,000,000   3,496,000,000 3,665,000,000
Forward MSRs Sold        
Servicing Assets at Fair Value [Line Items]        
Unpaid principal balance sold 10,746,000,000 $ 1,203,000,000 35,152,000,000  
Forward MSRs Sold, Subservicing Retained        
Servicing Assets at Fair Value [Line Items]        
Principal amount outstanding on mortgage servicing rights 0 1,000,000 20,560,000,000 0
Reverse mortgage interests        
Servicing Assets at Fair Value [Line Items]        
Principal amount outstanding on mortgage servicing rights 28,415,000,000   22,725,000,000 28,415,000,000
Mortgage Servicing Right Liability        
Servicing Assets at Fair Value [Line Items]        
MSL accretion (15,000,000) (11,000,000) (47,000,000)  
Impairment   56,000,000    
Mortgage Servicing Rights        
Servicing Assets at Fair Value [Line Items]        
Principal amount outstanding on mortgage servicing rights 295,481,000,000   296,782,000,000 295,481,000,000
Mortgage servicing liabilities 71,000,000   61,000,000 71,000,000
Increase (decrease) servicing liability, amortized cost     37,000,000  
Impairment     0 0
Reverse MSRs - amortized cost 11,000,000   6,000,000 11,000,000
Fair value of servicing liability, amortized cost 53,000,000   28,000,000 53,000,000
Mortgage servicing rights at fair value 3,665,000,000   3,496,000,000 3,665,000,000
Reverse Mortgage Servicing Rights        
Servicing Assets at Fair Value [Line Items]        
Impairment   $ 4,000,000    
Amortization (4,000,000)   (1,000,000)  
Other changes, servicing asset, amortized cost     4,000,000  
Mortgage servicing rights at fair value $ 11,000,000   $ 6,000,000 $ 11,000,000