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Mortgage Servicing Rights ("MSRs") and Related Liabilities - Servicing Revenue (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Transfers and Servicing [Abstract]        
Contractually specified servicing fees $ 307 $ 245 $ 588 $ 495
Other service-related income 32 28 82 56
Incentive and modification income 10 18 17 33
Late fees 27 22 52 46
Reverse servicing fees 8 14 17 33
Mark-to-market adjustments (231) 19 (524) 171
Counterparty revenue share (70) (50) (118) (95)
Amortization, net of accretion (56) (48) (79) (96)
Total servicing revenue $ 27 $ 248 $ 35 $ 643