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Segment and Geographic Information
 12 Months Ended
Dec. 31, 2023
Segment Reporting [Abstract]  
Segment and Geographic Information Segment and Geographic Information
We operate in three reportable geographic operating segments: North America; EMEA; and APAC. Our offerings in North America and certain countries in EMEA and APAC include IT hardware, software and services, including cloud solutions. Our offerings in the remainder of our EMEA and APAC segments consist largely of software and certain software-related services and cloud solutions.
Disaggregation of Revenue
In the following table, revenue is disaggregated by our reportable operating segments, which are primarily defined by their related geographies, as well as by major product offering, by major client group and by recognition on either a gross basis as a principal in the arrangement, or on a net basis as an agent, for the years ended December 31, 2023, 2022 and 2021 (in thousands):
Year Ended December 31, 2023
North AmericaEMEAAPACConsolidated
Major Offerings
Hardware$4,498,466 $546,621 $43,850 $5,088,937 
Software1,669,046 784,717 88,688 2,542,451 
Services1,214,842 232,316 97,294 1,544,452 
$7,382,354 $1,563,654 $229,832 $9,175,840 
Major Client Groups
Large Enterprise / Corporate$5,210,365 $1,176,415 $94,982 $6,481,762 
Commercial1,418,680 22,103 70,879 1,511,662 
Public Sector753,309 365,136 63,971 1,182,416 
$7,382,354 $1,563,654 $229,832 $9,175,840 
Revenue Recognition based on acting as Principal or Agent in the Transaction
Gross revenue recognition (Principal)$6,869,025 $1,447,082 $194,769 $8,510,876 
Net revenue recognition (Agent)513,329 116,572 35,063 664,964 
$7,382,354 $1,563,654 $229,832 $9,175,840 
Year Ended December 31, 2022
North AmericaEMEAAPACConsolidated
Major Offerings
Hardware$5,738,586 $654,381 $57,928 $6,450,895 
Software1,552,715 857,516 86,661 2,496,892 
Services1,193,091 200,624 89,689 1,483,404 
$8,484,392 $1,712,521 $234,278 $10,431,191 
Major Client Groups
Large Enterprise / Corporate$5,990,203 $1,249,286 $102,476 $7,341,965 
Commercial1,710,340 61,873 68,491 1,840,704 
Public Sector783,849 401,362 63,311 1,248,522 
$8,484,392 $1,712,521 $234,278 $10,431,191 
Revenue Recognition based on acting as Principal or Agent in the Transaction
Gross revenue recognition (Principal)$8,035,218 $1,603,600 $199,788 $9,838,606 
Net revenue recognition (Agent)449,174 108,921 34,490 592,585 
$8,484,392 $1,712,521 $234,278 $10,431,191 
Year Ended December 31, 2021
North AmericaEMEAAPACConsolidated
Major Offerings
Hardware$5,163,225 $676,815 $49,470 $5,889,510 
Software1,315,412 825,361 89,844 2,230,617 
Services1,041,686 201,875 72,425 1,315,986 
$7,520,323 $1,704,051 $211,739 $9,436,113 
Major Client Groups
Large Enterprise / Corporate$5,356,915 $1,219,601 $93,796 $6,670,312 
Commercial1,495,311 65,728 61,627 1,622,666 
Public Sector668,097 418,722 56,316 1,143,135 
$7,520,323 $1,704,051 $211,739 $9,436,113 
Revenue Recognition based on acting as Principal or Agent in the Transaction
Gross revenue recognition (Principal)$7,138,852 $1,591,156 $184,418 $8,914,426 
Net revenue recognition (Agent)381,471 112,895 27,321 521,687 
$7,520,323 $1,704,051 $211,739 $9,436,113 
The method for determining what information regarding operating segments, products and services, geographic areas of operation and major clients to report is based upon the “management approach,” or the way that management organizes the operating segments within a company, for which separate financial information is evaluated regularly by the Chief Operating
Decision Maker (“CODM”) in deciding how to allocate resources. Our CODM is our Chief Executive Officer.
All significant intercompany transactions are eliminated upon consolidation, and there are no differences between the accounting policies used to measure profit and loss for our segments or on a consolidated basis. Net sales are defined as net sales to external clients. None of our clients exceeded ten percent of consolidated net sales in 2023, 2022 or 2021.
A portion of our operating segments’ selling and administrative expenses arise from shared services and infrastructure that we have historically provided to them in order to realize economies of scale and to use resources efficiently. These expenses, collectively identified as corporate charges, include senior management expenses, internal audit, legal, tax, insurance services, treasury and other corporate infrastructure expenses. Charges are allocated to our operating segments, and the allocations have been determined on a basis that we considered to be a reasonable reflection of the utilization of services provided to or benefits received by the operating segments.
The tables below present information about our reportable operating segments (in thousands):
Year Ended December 31, 2023
North
America
EMEAAPACConsolidated
Net sales:
Products$6,167,512 $1,331,338 $132,538 $7,631,388 
Services1,214,842 232,316 97,294 1,544,452 
Total net sales7,382,354 1,563,654 229,832 9,175,840 
Costs of goods sold:
Products5,520,701 1,217,585 120,892 6,859,178 
Services515,698 86,082 45,357 647,137 
Total costs of goods sold6,036,399 1,303,667 166,249 7,506,315 
Gross profit1,345,955 259,987 63,583 1,669,525 
Operating expenses:
Selling and administrative expenses976,172 216,246 43,825 1,236,243 
Severance and restructuring expenses3,793 2,125 173 6,091 
Acquisition and integration related expenses3,908 3,488 — 7,396 
Earnings from operations$362,082 $38,128 $19,585 $419,795 
Year Ended December 31, 2022
North AmericaEMEAAPACConsolidated
Net sales:
Products$7,291,301 $1,511,897 $144,589 $8,947,787 
Services1,193,091 200,624 89,689 1,483,404 
Total net sales8,484,392 1,712,521 234,278 10,431,191 
Costs of goods sold:
Products6,583,090 1,395,869 132,293 8,111,252 
Services572,969 69,383 41,020 683,372 
Total costs of goods sold7,156,059 1,465,252 173,313 8,794,624 
Gross profit1,328,333 247,269 60,965 1,636,567 
Operating expenses:
Selling and administrative expenses973,798 200,988 41,874 1,216,660 
Severance and restructuring expenses2,384 1,760 91 4,235 
Acquisition and integration related expenses1,715 257 — 1,972 
Earnings from operations$350,436 $44,264 $19,000 $413,700 
Year Ended December 31, 2021
North AmericaEMEAAPACConsolidated
Net sales:
Products$6,478,637 $1,502,176 $139,314 $8,120,127 
Services1,041,686 201,875 72,425 1,315,986 
Total net sales7,520,323 1,704,051 211,739 9,436,113 
Costs of goods sold:
Products5,874,551 1,380,221 126,136 7,380,908 
Services510,322 64,968 32,358 607,648 
Total costs of goods sold6,384,873 1,445,189 158,494 7,988,556 
Gross profit1,135,450 258,862 53,245 1,447,557 
Operating expenses:
Selling and administrative expenses869,766 210,616 36,748 1,117,130 
Severance and restructuring expenses(3,129)1,328 167 (1,634)
Earnings from operations$268,813 $46,918 $16,330 $332,061 
The following table is a summary of our total assets by reportable operating segment (in thousands):
December 31,
20232022
North America$6,521,591 $5,219,480 
EMEA1,058,734 939,327 
APAC171,820 153,232 
Corporate assets and intercompany eliminations, net(1,465,795)(1,199,458)
Total assets$6,286,350 $5,112,581 
The following is a summary of our geographic net sales and long-lived assets, consisting of property and equipment, net (in thousands):
United
States
United
Kingdom
Other
Foreign
Total
2023
Net sales$6,923,030 $709,078 $1,543,732 $9,175,840 
Total long-lived assets$187,625 $4,748 $17,688 $210,061 
2022
Net sales$7,973,814 $838,943 $1,618,434 $10,431,191 
Total long-lived assets$182,482 $4,601 $17,177 $204,260 
2021
Net sales$7,046,742 $826,800 $1,562,571 $9,436,113 
Total long-lived assets$144,777 $9,282 $22,204 $176,263 
Net sales by geographic area are presented by attributing net sales to external customers based on the domicile of the selling location.
We recorded the following pre-tax amounts, by operating segment, for depreciation and amortization in the accompanying consolidated financial statements (in thousands):
Years Ended December 31,
202320222021
Depreciation and amortization of property and equipment:
North America$22,964 $20,587 $18,532 
EMEA2,838 2,538 4,256 
APAC443 597 588 
26,245 23,722 23,376 
Amortization of intangible assets:
North America32,514 30,735 29,576 
EMEA3,277 1,696 1,971 
APAC440 461 498 
36,231 32,892 32,045 
Total$62,476 $56,614 $55,421