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Loans - Financing Receivable, Modified - Modification to Borrowers (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 1,042 $ 875 $ 1,899 $ 1,534
% of total class of receivables 0.33% 0.28% 0.60% 0.49%
Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 235 $ 194 $ 447 $ 346
Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 407 361 712 563
Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified 23 71 30 76
Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       17
Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 206 173 450 330
Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 171 76 260 202
Credit Card:        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 240 $ 194 $ 455 $ 346
% of total class of receivables 0.16% 0.14% 0.30% 0.24%
Credit Card: | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 235 $ 194 $ 447 $ 346
Credit Card: | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Credit Card: | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Credit Card: | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Credit Card: | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 5 0 8 0
Credit Card: | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Credit Card: | Domestic Card        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 183 $ 154 $ 369 $ 285
% of total class of receivables 0.12% 0.11% 0.25% 0.21%
Credit Card: | Domestic Card | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 178 $ 154 $ 361 $ 285
Weighted-average interest rate reduction 20.13% 19.06% 20.06% 19.04%
Credit Card: | Domestic Card | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Payment delay duration (in months) 12 months   12 months  
Credit Card: | Domestic Card | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 0 $ 0 0
Principal balance reduction 0 0 0 0
Credit Card: | Domestic Card | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Credit Card: | Domestic Card | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 5 0 8 0
Credit Card: | Domestic Card | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Credit Card: | International card businesses        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 57 $ 40 $ 86 $ 61
% of total class of receivables 0.83% 0.61% 1.26% 0.94%
Credit Card: | International card businesses | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 57 $ 40 $ 86 $ 61
Weighted-average interest rate reduction 27.08% 27.99% 26.62% 26.90%
Credit Card: | International card businesses | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Credit Card: | International card businesses | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Principal balance reduction 0 0 0 0
Credit Card: | International card businesses | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Credit Card: | International card businesses | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Credit Card: | International card businesses | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Consumer Banking:        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 211 $ 223 $ 439 $ 424
% of total class of receivables 0.28% 0.29% 0.58% 0.55%
Consumer Banking: | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Consumer Banking: | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 5 42 12 80
Consumer Banking: | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified 8 7 14 12
Consumer Banking: | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Consumer Banking: | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 195 173 410 330
Consumer Banking: | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 3 1 3 2
Consumer Banking: | Auto        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 210 $ 222 $ 436 $ 421
% of total class of receivables 0.28% 0.29% 0.59% 0.55%
Consumer Banking: | Auto | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Weighted-average interest rate reduction 8.89% 8.82% 8.75% 8.78%
Consumer Banking: | Auto | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 5 $ 41 $ 10 $ 77
Payment delay duration (in months) 6 months 6 months 6 months 6 months
Consumer Banking: | Auto | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 8 $ 7 $ 14 $ 12
Principal balance reduction 0 0 0 0
Consumer Banking: | Auto | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Consumer Banking: | Auto | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 195 173 410 330
Consumer Banking: | Auto | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 2 1 2 2
Consumer Banking: | Retail banking        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 1 $ 1 $ 3 $ 3
% of total class of receivables 0.08% 0.08% 0.21% 0.21%
Consumer Banking: | Retail banking | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Weighted-average interest rate reduction 3.48% 2.00% 3.48% 2.00%
Consumer Banking: | Retail banking | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 1 $ 2 $ 3
Payment delay duration (in months) 36 months 20 months 11 months 15 months
Consumer Banking: | Retail banking | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Principal balance reduction 0 0 0 0
Consumer Banking: | Retail banking | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Consumer Banking: | Retail banking | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 0 0
Consumer Banking: | Retail banking | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 1 0 1 0
Commercial Banking:        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 591 $ 458 $ 1,005 $ 764
% of total class of receivables 0.67% 0.50% 1.14% 0.83%
Commercial Banking: | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Commercial Banking: | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 402 319 700 483
Commercial Banking: | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified 15 64 16 64
Commercial Banking: | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       17
Commercial Banking: | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 6 0 32 0
Commercial Banking: | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 168 75 257 200
Commercial Banking: | Commercial and multifamily real estate        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 267 $ 265 $ 541 $ 364
% of total class of receivables 0.81% 0.74% 1.65% 1.01%
Commercial Banking: | Commercial and multifamily real estate | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Weighted-average interest rate reduction 0.00% 0.00% 0.79% 0.00%
Commercial Banking: | Commercial and multifamily real estate | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 214 $ 147 $ 373 $ 246
Payment delay duration (in months) 9 months 16 months 7 months 16 months
Commercial Banking: | Commercial and multifamily real estate | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 64 $ 0 $ 64
Principal balance reduction 0 20 0 23
Commercial Banking: | Commercial and multifamily real estate | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       0
Commercial Banking: | Commercial and multifamily real estate | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 0 0 26 0
Commercial Banking: | Commercial and multifamily real estate | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified 53 54 142 54
Commercial Banking: | Commercial and industrial        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 324 $ 193 $ 464 $ 400
% of total class of receivables 0.58% 0.35% 0.83% 0.72%
Commercial Banking: | Commercial and industrial | Interest rate reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 0 $ 0 $ 0 $ 0
Weighted-average interest rate reduction 1.50% 0.00% 1.50% 0.00%
Commercial Banking: | Commercial and industrial | Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 188 $ 172 $ 327 $ 237
Payment delay duration (in months) 15 months 4 months 14 months 6 months
Commercial Banking: | Commercial and industrial | Principal balance reduction        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 15 $ 0 $ 16 $ 0
Principal balance reduction 1 0 15 0
Commercial Banking: | Commercial and industrial | Principal balance reduction and term extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified       17
Commercial Banking: | Commercial and industrial | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Total loans modified 6 0 6 0
Commercial Banking: | Commercial and industrial | Other        
Financing Receivable, Past Due [Line Items]        
Total loans modified $ 115 $ 21 $ 115 $ 146