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Loans - Trouble Debt Restructurings (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 2,252 $ 812
Commitments to lend on loans modified in TDRs $ 109    
Credit Card:      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 433 $ 277
Credit Card: | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   100.00% 100.00%
Average Rate Reduction   19.73% 21.15%
Consumer Banking:      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 1,077 $ 374
Consumer Banking: | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   57.00% 42.00%
Average Rate Reduction   8.53% 8.70%
Consumer Banking: | Term Extension      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   97.00% 93.00%
Average Term Extension (Months)   4 months 4 months
Consumer Banking: | Principal balance reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity     0.00%
Gross Balance Reduction     $ 1
Consumer Banking: | Auto      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 1,070 $ 371
Consumer Banking: | Auto | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   57.00% 43.00%
Average Rate Reduction   8.53% 8.72%
Commitments to lend on loans modified in TDRs   $ 219 $ 168
Consumer Banking: | Auto | Term Extension      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   97.00% 93.00%
Average Term Extension (Months)   4 months 4 months
Consumer Banking: | Auto | Principal balance reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction 1    
% of TDR Activity     0.00%
Gross Balance Reduction     $ 1
Consumer Banking: | Retail banking      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 7 $ 3
Consumer Banking: | Retail banking | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity     13.00%
Average Rate Reduction     2.94%
Consumer Banking: | Retail banking | Term Extension      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   92.00% 30.00%
Average Term Extension (Months)   13 months 42 months
Consumer Banking: | Retail banking | Principal balance reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction 0    
Commercial Banking:      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 742 $ 161
Commercial Banking: | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   4.00% 6.00%
Average Rate Reduction   0.28% 1.19%
Commercial Banking: | Term Extension      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   74.00% 46.00%
Average Term Extension (Months)   13 months 9 months
Commercial Banking: | Commercial and multifamily real estate      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 385 $ 49
Commercial Banking: | Commercial and multifamily real estate | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   8.00% 21.00%
Average Rate Reduction   0.28% 1.19%
Commercial Banking: | Commercial and multifamily real estate | Term Extension      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   84.00% 85.00%
Average Term Extension (Months)   13 months 11 months
Commercial Banking: | Commercial and multifamily real estate | Principal balance reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction 20    
Commercial Banking: | Commercial and industrial      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 357 $ 112
Commercial Banking: | Commercial and industrial | Term Extension      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   64.00% 30.00%
Average Term Extension (Months)   13 months 6 months
Commercial Banking: | Commercial and industrial | Principal balance reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction $ 3    
Domestic credit card: | Credit Card:      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 306 $ 154
Domestic credit card: | Credit Card: | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   100.00% 100.00%
Average Rate Reduction   16.54% 15.90%
International card businesses: | Credit Card:      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
Principal balance reduction   $ 127 $ 123
International card businesses: | Credit Card: | Interest rate reduction      
Financing Receivable, Troubled Debt Restructuring [Line Items]      
% of TDR Activity   100.00% 100.00%
Average Rate Reduction   27.42% 27.70%