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Allowance for Credit Losses and Reserve for Unfunded Lending Commitments
 12 Months Ended
Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable, Gross, Allowance, and Net [Abstract]  
Allowance for Credit Losses and Reserve for Unfunded Lending Commitments
NOTE 4—ALLOWANCE FOR CREDIT LOSSES AND RESERVE FOR UNFUNDED LENDING COMMITMENTS
Our allowance for credit losses represents management’s current estimate of expected credit losses over the contractual terms of our loans held for investment as of each balance sheet date. Expected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance. Significant judgment is applied in our estimation of lifetime credit losses. When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. This may include internal information, external information or a combination of both relating to past events, current conditions and reasonable and supportable forecasts. Our estimate of expected credit losses includes a reasonable and supportable forecast period of one year and then reverts over a one-year period to historical losses at each relevant loss component of the estimate. Management will consider and may qualitatively adjust for conditions, changes and trends in loan portfolios that may not be captured in modeled results. These adjustments are referred to as qualitative factors and represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for credit losses.
For credit card loans, finance charges and fees are charged off simultaneously with the charge-off of other components of amortized cost as a reduction of revenue. Total net revenue was reduced by $1.9 billion, $946 million and $629 million in 2023, 2022 and 2021, respectively, for finance charges and fees charged-off as uncollectible.
We have unfunded lending commitments in our Commercial Banking business that are not unconditionally cancellable by us and for which we estimate expected credit losses in establishing a reserve. This reserve is measured using the same measurement objectives as the allowance for loans held for investment. We build or release the reserve for unfunded lending commitments through the provision for credit losses in our consolidated statements of income, and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets.
See “Note 1—Summary of Significant Accounting Policies” for further discussion of the methodology and policies for determining our allowance for credit losses for each of our loan portfolio segments, as well as information on our reserve for unfunded lending commitments.
Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity
The table below summarizes changes in the allowance for credit losses and reserve for unfunded lending commitments by portfolio segment for the years ended December 31, 2023, 2022 and 2021. Our allowance for credit losses increased by $2.1 billion to $15.3 billion as of December 31, 2023 from 2022.
Table 4.1: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity
Year Ended December 31, 2023
(Dollars in millions)Credit CardConsumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of December 31, 2020$11,191 $2,715 $1,658 $15,564 
     Charge-offs(3,481)(1,211)(48)(4,740)
     Recoveries(1)
1,525 935 46 2,506 
Net charge-offs(1,956)(276)(2)(2,234)
Benefit for credit losses(902)(521)(489)(1,912)
Allowance release for credit losses(2,858)(797)(491)(4,146)
Other changes(2)
12 0 0 12 
Balance as of December 31, 20218,345 1,918 1,167 11,430 
Reserve for unfunded lending commitments:
Balance as of December 31, 20200 0 195 195 
Provision (benefit) for losses on unfunded lending commitments0 0 (30)(30)
Balance as of December 31, 20210 0 165 165 
Combined allowance and reserve as of December 31, 2021$8,345 $1,918 $1,332 $11,595 
Year Ended December 31, 2023
(Dollars in millions)Credit CardConsumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of December 31, 2021$8,345 $1,918 $1,167 $11,430 
     Charge-offs(4,362)(1,614)(88)(6,064)
     Recoveries(1)
1,314 760 17 2,091 
Net charge-offs(3,048)(854)(71)(3,973)
Provision (benefit) for credit losses4,265 1,173 362 5,800 
Allowance build for credit losses1,217 319 291 1,827 
Other changes(2)
(17)0 0 (17)
Balance as of December 31, 20229,545 2,237 1,458 13,240 
Reserve for unfunded lending commitments:
Balance as of December 31, 20210 0 165 165 
Provision for losses on unfunded lending commitments0 0 53 53 
Balance as of December 31, 20220 0 218 218 
Combined allowance and reserve as of December 31, 2022$9,545 $2,237 $1,676 $13,458 
Allowance for credit losses:
Balance as of December 31, 2022$9,545 $2,237 $1,458 $13,240 
Cumulative effects of accounting standards adoption(3)
(63)0 0 (63)
Balance as of January 1, 20239,482 2,237 1,458 13,177 
Charge-offs
(7,787)(2,327)(588)(10,702)
Recoveries(1)
1,315 963 10 2,288 
Net charge-offs(6,472)(1,364)(578)(8,414)
Provision for credit losses8,651 1,169 665 10,485 
Allowance build (release) for credit losses2,179 (195)87 2,071 
Other changes(2)
48 0 0 48 
Balance as of December 31, 202311,709 2,042 1,545 15,296 
Reserve for unfunded lending commitments:
Balance as of December 31, 20220 0 218 218 
Provision (benefit) for losses on unfunded lending commitments0 0 (60)(60)
Balance as of December 31, 20230 0 158 158 
Combined allowance and reserve as of December 31, 2023$11,709 $2,042 $1,703 $15,454 
________
(1)The amount and timing of recoveries are impacted by our collection strategies, which are based on customer behavior and risk profile and include direct customer communications, repossession of collateral, the periodic sale of charged off loans as well as additional strategies, such as litigation.
(2)Primarily represents the initial allowance for PCD loans and foreign currency translation adjustments. The initial allowance of PCD loans was $32 million, $10 million and $6 million for the years ended December 31, 2023, 2022 and 2021, respectively.
(3)Impact from the adoption of ASU No. 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures as of January 1, 2023.
On January 1, 2023, we adopted ASU No. 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures using the modified retrospective approach, which consists of implementing disclosure requirements prospectively as of the adoption date. The ASU requires public entities to disclose current-period gross charge-offs by year of origination for financing receivables, with an exception for credit cards as they are revolving in nature.
We charge off loans when we determine that the loan is uncollectible. The amortized cost basis, excluding accrued interest, is charged off as a reduction to the allowance for credit losses in accordance with our accounting policies. For more information, see “Note 1—Summary of Significant Accounting Policies.”
Expected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance, with a corresponding reduction to our provision for credit losses.
The table below presents gross charge-offs for loans held for investment by vintage year during the year ended December 31, 2023.
Table 4.2: Gross Charge-Offs by Vintage Year
Year Ended December 31, 2023
Term Loans by Vintage Year
(Dollars in millions)20232022202120202019PriorTotal Term LoansRevolving LoansRevolving Loans Converted to TermTotal
Credit Card
Domestic credit cardN/AN/AN/AN/AN/AN/AN/A$7,261 $87 $7,348 
International card businessN/AN/AN/AN/AN/AN/AN/A425 14 439 
Total credit cardN/AN/AN/AN/AN/AN/AN/A7,686 101 7,787 
Consumer Banking
Auto$141 $780 $710 $327 $183 $111 $2,252 0 0 2,252 
Retail banking0 0 2 0 0 0 2 72 1 75 
Total consumer banking141 780 712 327 183 111 2,254 72 1 2,327 
Commercial Banking
Commercial and multifamily real estate0 33 60 22 158 219 492 0 0 492 
Commercial and industrial2 9 0 0 57 11 79 17 0 96 
Total commercial banking2 42 60 22 215 230 571 17 0 588 
Total$143 $822 $772 $349 $398 $341 $2,825 $7,775 $102 $10,702 
Credit Card Partnership Loss Sharing Arrangements
We have certain credit card partnership agreements that are presented within our consolidated financial statements on a net basis, in which our partner agrees to share a portion of the credit losses on the underlying loan portfolio. The expected reimbursements from these partners are netted against our allowance for credit losses. Our methodology for estimating reimbursements is consistent with the methodology we use to estimate the allowance for credit losses on our credit card loan receivables. These expected reimbursements result in reductions in net charge-offs and the provision for credit losses. See “Note 1—Summary of Significant Accounting Policies” for further discussion of our credit card partnership agreements.
The table below summarizes the changes in the estimated reimbursements from these partners for the years ended December 31, 2023, 2022 and 2021.
Table 4.3: Summary of Credit Card Partnership Loss Sharing Arrangements Impacts
Year Ended December 31,
(Dollars in millions)202320222021
Estimated reimbursements from partners, beginning of period$1,558 $1,450 $2,159 
Amounts due from partners for charged off loans(980)(515)(438)
Change in estimated partner reimbursements that decreased (increased) provision for credit losses(1)
1,436 623 (271)
Estimated reimbursements from partners, end of period$2,014 $1,558 $1,450 
__________
(1)Includes adjustments for PCD loans acquired in the first quarter of 2023.