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Loans - Financing Receivable, Modified - Modification to Borrowers (Details) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 887   $ 2,053  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.28%   0.65%  
Principal balance reduction   $ 495   $ 1,629
Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 242   $ 513  
Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 291   753  
Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 8   17  
Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     15  
Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 281   540  
Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 65   215  
Credit Card:        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 249   $ 523  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.17%   0.36%  
Principal balance reduction   106   289
Credit Card: | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 242   $ 513  
Credit Card: | Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Credit Card: | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Credit Card: | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Credit Card: | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 7   10  
Credit Card: | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Credit Card: | Domestic Card        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 207   $ 447  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.15%   0.32%  
Credit Card: | Domestic Card | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Weighted-average interest rate reduction 19.40%   19.19%  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 200   $ 437  
Credit Card: | Domestic Card | Term Extension        
Financing Receivable, Past Due [Line Items]        
Payment delay duration (in months) 12 months   12 months  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Credit Card: | Domestic Card | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Principal balance reduction 0   0  
Credit Card: | Domestic Card | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Credit Card: | Domestic Card | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 7   10  
Credit Card: | Domestic Card | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Credit Card: | International card businesses        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 42   $ 76  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.65%   1.17%  
Credit Card: | International card businesses | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Weighted-average interest rate reduction 27.41%   27.08%  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 42   $ 76  
Credit Card: | International card businesses | Term Extension        
Financing Receivable, Past Due [Line Items]        
Payment delay duration (in months) 0 months   0 months  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Credit Card: | International card businesses | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Principal balance reduction 0   0  
Credit Card: | International card businesses | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Credit Card: | International card businesses | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Credit Card: | International card businesses | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Consumer Banking:        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 281   $ 610  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.36%   0.79%  
Principal balance reduction   276   796
Consumer Banking: | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Consumer Banking: | Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 16   79  
Consumer Banking: | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 8   17  
Consumer Banking: | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Consumer Banking: | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 248   504  
Consumer Banking: | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 9   10  
Consumer Banking: | Auto        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 272   $ 600  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.36%   0.79%  
Principal balance reduction   275   794
Consumer Banking: | Auto | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Weighted-average interest rate reduction 8.67%   8.74%  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Consumer Banking: | Auto | Term Extension        
Financing Receivable, Past Due [Line Items]        
Payment delay duration (in months) 6 months   6 months  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 14   $ 76  
Consumer Banking: | Auto | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 8   17  
Principal balance reduction 0   1  
Consumer Banking: | Auto | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Consumer Banking: | Auto | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 248   504  
Consumer Banking: | Auto | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 2   3  
Consumer Banking: | Retail banking        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 9   $ 10  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.62%   0.75%  
Principal balance reduction   1   2
Consumer Banking: | Retail banking | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Weighted-average interest rate reduction 0.00%   2.00%  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Consumer Banking: | Retail banking | Term Extension        
Financing Receivable, Past Due [Line Items]        
Payment delay duration (in months) 8 months   13 months  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 2   $ 3  
Consumer Banking: | Retail banking | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Principal balance reduction 0   0  
Consumer Banking: | Retail banking | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Consumer Banking: | Retail banking | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Consumer Banking: | Retail banking | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 7   7  
Commercial Portfolio        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 357   $ 920  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.39%   1.01%  
Principal balance reduction   113   544
Commercial Portfolio | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Commercial Portfolio | Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 275   674  
Commercial Portfolio | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Commercial Portfolio | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     15  
Commercial Portfolio | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 26   26  
Commercial Portfolio | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 56   205  
Commercial Portfolio | Commercial and multifamily real estate        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 128   $ 381  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.36%   1.07%  
Principal balance reduction   38   302
Commercial Portfolio | Commercial and multifamily real estate | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Weighted-average interest rate reduction 0.00%   0.00%  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Commercial Portfolio | Commercial and multifamily real estate | Term Extension        
Financing Receivable, Past Due [Line Items]        
Payment delay duration (in months) 11 months   15 months  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 128   $ 327  
Commercial Portfolio | Commercial and multifamily real estate | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Principal balance reduction 0   20  
Commercial Portfolio | Commercial and multifamily real estate | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     0  
Commercial Portfolio | Commercial and multifamily real estate | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Commercial Portfolio | Commercial and multifamily real estate | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   54  
Commercial Portfolio | Commercial and industrial        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 229   $ 539  
Financing Receivable, Modified in Period, to Total Financing Receivables, Percentage 0.41%   0.97%  
Principal balance reduction   $ 75   $ 242
Commercial Portfolio | Commercial and industrial | Interest Rate Reduction        
Financing Receivable, Past Due [Line Items]        
Weighted-average interest rate reduction 0.25%   0.25%  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 0   $ 0  
Commercial Portfolio | Commercial and industrial | Term Extension        
Financing Receivable, Past Due [Line Items]        
Payment delay duration (in months) 17 months   9 months  
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 147   $ 347  
Commercial Portfolio | Commercial and industrial | Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 0   0  
Principal balance reduction 0   3  
Commercial Portfolio | Commercial and industrial | Extended Maturity and Principal Forgiveness [Member]        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount     15  
Commercial Portfolio | Commercial and industrial | Interest Rate Reduction and Term Extension        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount 26   26  
Commercial Portfolio | Commercial and industrial | Other        
Financing Receivable, Past Due [Line Items]        
Financing Receivable, Excluding Accrued Interest, Modified in Period, Amount $ 56   $ 151