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Loans - Trouble Debt Restructurings (Details) - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2023
Jun. 30, 2022
Jun. 30, 2023
Jun. 30, 2022
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 629   $ 1,134
Commitments to lend on loans modified in TDRs $ 48 166 $ 48 166
Credit Card:        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 87   $ 183
Credit Card: | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   100.00%   100.00%
Average Rate Reduction   19.70%   19.54%
Credit Card: | Domestic Card | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Weighted-average interest rate reduction 19.06%   19.04%  
Credit Card: | International card businesses | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Weighted-average interest rate reduction 27.99%   26.90%  
Consumer Banking:        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 280   $ 520
Consumer Banking: | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   49.00%   52.00%
Average Rate Reduction   8.56%   8.68%
Consumer Banking: | Term Extension        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   97.00%   97.00%
Average Term Extension (Months)   4 months   4 months
Consumer Banking: | Auto        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 280   $ 519
Consumer Banking: | Auto | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   49.00%   52.00%
Average Rate Reduction   8.56%   8.68%
Weighted-average interest rate reduction 8.82%   8.78%  
Consumer Banking: | Auto | Term Extension        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   97.00%   97.00%
Average Term Extension (Months)   4 months   4 months
Payment delay duration (in months) 6 months   6 months  
Consumer Banking: | Retail banking        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction       $ 1
Consumer Banking: | Retail banking | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Weighted-average interest rate reduction 2.00%   2.00%  
Consumer Banking: | Retail banking | Term Extension        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity       100.00%
Average Term Extension (Months)       12 months
Payment delay duration (in months) 20 months   15 months  
Commercial Portfolio        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 262   $ 431
Commercial Portfolio | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity       2.00%
Average Rate Reduction       0.29%
Commercial Portfolio | Term Extension        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   62.00%   64.00%
Average Term Extension (Months)   14 months   13 months
Commercial Portfolio | Commercial and multifamily real estate        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 133   $ 264
Commercial Portfolio | Commercial and multifamily real estate | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity       4.00%
Average Rate Reduction       0.29%
Weighted-average interest rate reduction 0.00%   0.00%  
Commercial Portfolio | Commercial and multifamily real estate | Term Extension        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   91.00%   77.00%
Average Term Extension (Months)   14 months   13 months
Payment delay duration (in months) 16 months   16 months  
Commercial Portfolio | Commercial and industrial        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 129   $ 167
Commercial Portfolio | Commercial and industrial | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Weighted-average interest rate reduction 0.00%   0.00%  
Commercial Portfolio | Commercial and industrial | Term Extension        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   33.00%   45.00%
Average Term Extension (Months)   13 months   12 months
Payment delay duration (in months) 4 months   6 months  
Domestic credit card: | Credit Card:        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 57   $ 119
Domestic credit card: | Credit Card: | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   100.00%   100.00%
Average Rate Reduction   15.56%   15.09%
International card businesses: | Credit Card:        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
Principal balance reduction   $ 30   $ 64
International card businesses: | Credit Card: | Interest Rate Reduction        
Financing Receivable, Troubled Debt Restructuring [Line Items]        
% of TDR Activity   100.00%   100.00%
Average Rate Reduction   27.65%   27.83%