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Loans - Loan Portfolio Composition and Aging Analysis (Details) - USD ($)
$ in Millions
Jun. 30, 2021
Dec. 31, 2020
Jun. 30, 2020
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current $ 244,868 $ 245,060  
Past due 4,729 6,564  
Total loans held for investment $ 249,597 $ 251,624 $ 251,512
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]      
Current, percentage of total loans 98.11% 97.39%  
Past due, percentage of total loans 1.89% 2.61%  
Percentage of total loans 100.00% 100.00%  
Unamortized premiums and discounts, deferred fees and costs $ 1,300 $ 1,100  
Accrued interest receivable 1,200 1,200  
Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 99,247 104,334  
Past due 1,770 2,622  
Total loans held for investment 101,017 106,956  
Consumer Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 72,221 65,445  
Past due 2,538 3,443  
Total loans held for investment 74,759 68,888  
Consumer Banking | Auto      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 69,222 62,381  
Past due 2,491 3,381  
Total loans held for investment 71,713 65,762  
Consumer Banking | Retail banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 2,999 3,064  
Past due 47 62  
Total loans held for investment 3,046 3,126  
Commercial Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 73,400 75,281  
Past due 421 499  
Total loans held for investment 73,821 75,780  
Commercial Banking | Commercial and multifamily real estate      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 29,476 30,340  
Past due 140 341  
Total loans held for investment 29,616 30,681  
Commercial Banking | Commercial and industrial      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 43,924 44,941  
Past due 281 158  
Total loans held for investment 44,205 45,099  
30-59 days      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due $ 2,535 $ 3,330  
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]      
Past due, percentage of total loans 1.01% 1.32%  
30-59 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due $ 592 $ 845  
30-59 days | Consumer Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 1,738 2,280  
30-59 days | Consumer Banking | Auto      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 1,717 2,252  
30-59 days | Consumer Banking | Retail banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 21 28  
Total loans held for investment 21 28  
30-59 days | Commercial Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 205 205  
30-59 days | Commercial Banking | Commercial and multifamily real estate      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 4 136  
30-59 days | Commercial Banking | Commercial and industrial      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 201 69  
60-89 days      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due $ 1,055 $ 1,485  
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]      
Past due, percentage of total loans 0.42% 0.59%  
60-89 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due $ 354 $ 522  
60-89 days | Consumer Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 653 926  
60-89 days | Consumer Banking | Auto      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 645 907  
60-89 days | Consumer Banking | Retail banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 8 19  
Total loans held for investment 8 19  
60-89 days | Commercial Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 48 37  
60-89 days | Commercial Banking | Commercial and multifamily real estate      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 23 22  
60-89 days | Commercial Banking | Commercial and industrial      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 25 15  
Greater than 90 days      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due $ 1,139 $ 1,749  
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]      
Past due, percentage of total loans 0.46% 0.70%  
Greater than 90 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due $ 824 $ 1,255  
Greater than 90 days | Consumer Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 147 237  
Greater than 90 days | Consumer Banking | Auto      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 129 222  
Greater than 90 days | Consumer Banking | Retail banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 18 15  
Total loans held for investment 18 15  
Greater than 90 days | Commercial Banking      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 168 257  
Greater than 90 days | Commercial Banking | Commercial and multifamily real estate      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 113 183  
Greater than 90 days | Commercial Banking | Commercial and industrial      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 55 74  
Domestic credit card: | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 93,711 96,116  
Past due 1,598 2,388  
Total loans held for investment 95,309 98,504  
Domestic credit card: | 30-59 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 525 755  
Total loans held for investment 525 755  
Domestic credit card: | 60-89 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 317 464  
Total loans held for investment 317 464  
Domestic credit card: | Greater than 90 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 756 1,169  
Total loans held for investment 756 1,169  
International card businesses: | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Current 5,536 8,218  
Past due 172 234  
Total loans held for investment 5,708 8,452  
International card businesses: | 30-59 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 67 90  
Total loans held for investment 67 90  
International card businesses: | 60-89 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 37 58  
Total loans held for investment 37 58  
International card businesses: | Greater than 90 days | Credit Card      
Financing Receivable, Recorded Investment, Aging [Abstract]      
Past due 68 86  
Total loans held for investment $ 68 $ 86