CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2021	Jun. 30, 2020	Jun. 30, 2021	Jun. 30, 2020
Interest income:
Loans, including loans held for sale	$ 5,753	$ 5,820	$ 11,607	$ 12,362
Investment securities	370	482	761	1,012
Other	16	16	32	53
Total interest income	6,139	6,318	12,400	13,427
Interest expense:
Deposits	237	611	506	1,342
Securitized debt obligations	28	56	60	155
Senior and subordinated notes	122	180	251	419
Other borrowings	9	11	18	26
Total interest expense	396	858	835	1,942
Net interest income	5,743	5,460	11,565	11,485
Provision (benefit) for credit losses	(1,160)	4,246	(1,983)	9,669
Net interest income after provision for credit losses	6,903	1,214	13,548	1,816
Non-interest income:
Interchange fees, net	1,016	672	1,833	1,424
Service charges and other customer-related fees	384	258	736	585
Net securities gains	0	0	4	0
Other	231	166	349	311
Total non-interest income	1,631	1,096	2,922	2,320
Non-interest expense:
Salaries and associate benefits	1,781	1,704	3,628	3,331
Occupancy and equipment	523	523	995	1,040
Marketing	620	273	1,121	764
Professional services	341	304	633	591
Communications and data processing	315	308	617	610
Amortization of intangibles	5	16	11	38
Other	381	642	701	1,125
Total non-interest expense	3,966	3,770	7,706	7,499
Income (loss) from continuing operations before income taxes	4,568	(1,460)	8,764	(3,363)
Income tax provision (benefit)	1,031	(543)	1,900	(1,106)
Income (loss) from continuing operations, net of tax	3,537	(917)	6,864	(2,257)
Loss from discontinued operations, net of tax	(1)	(1)	(3)	(1)
Net income (loss)	3,536	(918)	6,861	(2,258)
Dividends and undistributed earnings allocated to participating securities	(30)	(1)	(58)	(4)
Preferred stock dividends	(60)	(90)	(121)	(145)
Issuance cost for redeemed preferred stock	0	0	0	(22)
Net income (loss) available to common stockholders	$ 3,446	$ (1,009)	$ 6,682	$ (2,429)
Basic earnings per common share:
Net income (loss) from continuing operations	$ 7.65	$ (2.21)	$ 14.70	$ (5.31)
Net income (loss) per basic common share	7.65	(2.21)	14.70	(5.31)
Diluted earnings per common share:
Net income (loss) from continuing operations	7.62	(2.21)	14.65	(5.31)
Net income (loss) per diluted common share	$ 7.62	$ (2.21)	$ 14.65	$ (5.31)