CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Interest income:
Loans, including loans held for sale	$ 5,854	$ 6,542
Investment securities	391	530
Other	16	37
Total interest income	6,261	7,109
Interest expense:
Deposits	269	731
Securitized debt obligations	32	99
Senior and subordinated notes	129	239
Other borrowings	9	15
Total interest expense	439	1,084
Net interest income	5,822	6,025
Provision (benefit) for credit losses	(823)	5,423
Net interest income after provision for credit losses	6,645	602
Non-interest income:
Interchange fees, net	817	752
Service charges and other customer-related fees	352	327
Net securities gains	4	0
Other	118	145
Total non-interest income	1,291	1,224
Non-interest expense:
Salaries and associate benefits	1,847	1,627
Occupancy and equipment	472	517
Marketing	501	491
Professional services	292	287
Communications and data processing	302	302
Amortization of intangibles	6	22
Other	320	483
Total non-interest expense	3,740	3,729
Income (loss) from continuing operations before income taxes	4,196	(1,903)
Income tax provision (benefit)	869	(563)
Income (loss) from continuing operations, net of tax	3,327	(1,340)
Loss from discontinued operations, net of tax	(2)	0
Net income (loss)	3,325	(1,340)
Dividends and undistributed earnings allocated to participating securities	(28)	(3)
Preferred stock dividends	(61)	(55)
Issuance cost for redeemed preferred stock	0	(22)
Net income (loss) available to common stockholders	$ 3,236	$ (1,420)
Basic earnings per common share:
Net income (loss) from continuing operations	$ 7.06	$ (3.10)
Net income (loss) per basic common share	7.06	(3.10)
Diluted earnings per common share:
Net income (loss) from continuing operations	7.03	(3.10)
Net income (loss) per diluted common share	$ 7.03	$ (3.10)