CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Interest income:
Loans, including loans held for sale	$ 5,758	$ 6,429	$ 18,120	$ 19,180
Investment securities	443	583	1,455	1,867
Other	14	63	67	196
Total interest income	6,215	7,075	19,642	21,243
Interest expense:
Deposits	476	901	1,818	2,588
Securitized debt obligations	43	123	198	405
Senior and subordinated notes	132	299	551	923
Other borrowings	9	15	35	53
Total interest expense	660	1,338	2,602	3,969
Net interest income	5,555	5,737	17,040	17,274
Provision for credit losses	331	1,383	10,000	4,418
Net interest income after provision for credit losses	5,224	4,354	7,040	12,856
Non-interest income:
Interchange fees, net	775	790	2,199	2,368
Service charges and other customer-related fees	320	283	905	988
Net securities gains	25	5	25	44
Other	706	144	1,017	492
Total non-interest income	1,826	1,222	4,146	3,892
Non-interest expense:
Salaries and associate benefits	1,719	1,605	5,050	4,736
Occupancy and equipment	506	519	1,546	1,533
Marketing	283	501	1,047	1,564
Professional services	327	314	918	919
Communications and data processing	310	312	920	944
Amortization of intangibles	14	25	52	84
Other	389	596	1,514	1,542
Total non-interest expense	3,548	3,872	11,047	11,322
Income from continuing operations before income taxes	3,502	1,704	139	5,426
Income tax provision (benefit)	1,096	375	(10)	1,071
Income from continuing operations, net of tax	2,406	1,329	149	4,355
Income (loss) from discontinued operations, net of tax	0	4	(1)	15
Net income	2,406	1,333	148	4,370
Dividends and undistributed earnings allocated to participating securities	(20)	(10)	(5)	(34)
Preferred stock dividends	(67)	(53)	(212)	(185)
Issuance cost for redeemed preferred stock	0	0	(22)	0
Net income (loss) available to common stockholders	$ 2,319	$ 1,270	$ (91)	$ 4,151
Basic earnings per common share:
Net income (loss) from continuing operations	$ 5.07	$ 2.70	$ (0.20)	$ 8.80
Income from discontinued operations	0.00	0.01	0.00	0.03
Net income (loss) per basic common share	5.07	2.71	(0.20)	8.83
Diluted earnings per common share:
Net income (loss) from continuing operations	5.06	2.68	(0.20)	8.76
Income from discontinued operations (in dollars per share)	0.00	0.01	0.00	0.03
Net income (loss) per diluted common share	$ 5.06	$ 2.69	$ (0.20)	$ 8.79