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Trade receivables and other customer-related balances - Narrative (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Fair value of financial instruments      
Satisfied performance obligations € 1,400 € 1,600  
Credit risk | Total net receivables      
Fair value of financial instruments      
Additional allowance recognised in profit or loss, allowance account for credit losses of financial assets € 16 € 160 € 10