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Loan Servicing - Analysis of Activity in Residential MSRs (Details) - USD ($)
$ in Millions
6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Servicing Asset at Fair Value, Amount [Roll Forward]    
MSRs, carrying value, beginning balance $ 2,618  
Change in fair value due to changes in valuation inputs or assumptions:    
MSRs, carrying value, ending balance 2,077  
Residential MSRs    
Servicing Asset at Fair Value, Amount [Roll Forward]    
MSRs, carrying value, beginning balance 2,371 $ 957
Additions 311 40
Change in fair value due to changes in valuation inputs or assumptions:    
Prepayment speeds (557) (134)
OAS 52 37
Realization of expected net servicing cash flows, passage of time and other (324) (70)
MSRs, carrying value, ending balance $ 1,853 $ 830