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Goodwill and Other Intangible Assets - Rollforward of Goodwill by Operating Segment (Details) - USD ($)
$ in Millions
3 Months Ended 12 Months Ended
Mar. 31, 2020
Dec. 31, 2019
Goodwill [Line Items]    
Goodwill, Beginning Balance $ 24,154 $ 9,818
Goodwill, Acquired During Period 31 14,342
Adjustments (258) (6)
Goodwill, Ending Balance 23,927 24,154
CB-Retail    
Goodwill [Line Items]    
Goodwill, Beginning Balance 14,040 3,906
Goodwill, Acquired During Period 0 10,134
Adjustments 1,483 0
Goodwill, Ending Balance 15,523 14,040
CB-Commercial    
Goodwill [Line Items]    
Goodwill, Beginning Balance 8,125 3,938
Goodwill, Acquired During Period 0 4,187
Adjustments (1,741) 0
Goodwill, Ending Balance 6,384 8,125
IH    
Goodwill [Line Items]    
Goodwill, Beginning Balance 1,989 1,974
Goodwill, Acquired During Period 31 21
Adjustments 0 (6)
Goodwill, Ending Balance $ 2,020 $ 1,989