Segment Information

12 Months Ended

Dec. 31, 2011

Segment Information

Segment Information

(14) Segment Information

        Our reportable segments are our operating divisions. Excluding discontinued operations, our operating divisions for 2011 consisted of International, North America and IT Outsourcing. Our International division provides a range of IT consulting services, including ERP software implementation, application development, systems integration and support services, with SAP-related solutions and services accounting for approximately 67% of its total revenue in 2011. Our North America division was formed at the beginning of 2011 through the combination of our former Custom Solutions division and substantially all of our former U.S. ERP division. This division primarily provides application development, integration and support, as well as software implementation services for ERP software from software vendors such as Oracle, SAP and Lawson. Our IT Outsourcing division offers outsourced enterprise infrastructure management solutions, including managed hosted infrastructure, end user service desk and desktop services, remote infrastructure management and application operations support. Beginning in 2011, the IT Outsourcing division also included our Technology Solutions Practice that provides IT infrastructure products. In addition to the combination of our former Custom Solutions and U.S. ERP divisions in early 2011, we made several other changes in 2011 that impacted the amounts we report for our divisions, which included moving certain practices between divisions and moving certain costs between corporate and our operating divisions. All 2010 and 2009 segment data has been adjusted to conform to the 2011 presentation. For 2012, we will be combining the operations of our IT Outsourcing division with our remaining two divisions.

        We evaluate our divisions' results of operations based on operating income before amortization of intangible assets. The accounting policies of our divisions are the same as those disclosed in the Summary of Significant Accounting Policies in Note 1, except for share-based compensation. Share-based compensation is not charged to operating divisions, but rather is recorded as part of our corporate expenses.

        Our International division had one client that accounted for 9% of total division revenue in 2011. Additionally, North America had two clients that accounted for 9% and 8% of total division revenue in 2011.

        The following presents financial information about our reporting segments:

	Year Ended December 31,
	2011			2010			2009
	(In thousands)
Revenues:
International	$	471,034		$	385,155		$	349,834
North America		419,564			487,219			487,330
IT Outsourcing		94,717			88,968			86,224
Total segment revenues		985,315			961,342			923,388
Corporate/Inter-segment		(8,389	)		(7,544	)		(3,301	)
Total revenues	$	976,926		$	953,798		$	920,087
Operating income (loss):
International	$	29,214		$	19,842		$	20,107
North America		8,541			30,710			36,553
IT Outsourcing		1,958			(518	)		(1,123	)
Total segment operating income		39,713			50,034			55,537
Corporate expenses		(31,343	)		(36,800	)		(26,337	)
Unallocated expenses of discontinued operations		(538	)		(1,068	)		(1,004	)
Earnings before interest, taxes and amortization		7,832			12,166			28,196
Goodwill impairment		(16,300	)		(82,000	)		—
Amortization of intangible assets		(1,534	)		(3,213	)		(4,674	)
Total operating income (loss)	$	(10,002	)	$	(73,047	)	$	23,522
Other information:
Total foreign revenue(1)	$	500,202		$	410,412		$	367,301
Total foreign long-lived assets(2)		157,776			158,503			157,809

(1)

Represents sales to all foreign clients based on client locations.

(2)

This balance includes $138.6 million, $142.6 million and $142.8 million of goodwill and other intangible assets as of December 31, 2011, 2010 and 2009, respectively.