Liability for Unpaid Claims and Claim Adjustment Expenses (Tables)

12 Months Ended

Dec. 31, 2019

Insurance [Abstract]

Liability for Unpaid Claims and Claim Adjustment Expenses

Information regarding the liability for unpaid claims is shown below (in thousands):

	Years ended December 31,
	2019			2018			2017
Unpaid claims balance, beginning	$	1,305,225		$	1,218,652		$	1,156,681
Less reinsurance recoverables	254,466			241,301			219,832
Net beginning balance	1,050,759			977,351			936,849
Incurred related to
Current	1,207,796			1,193,216			1,107,381
Prior years	(57,979		)	(19,852		)	(75,632		)
Total incurred claims	1,149,817			1,173,364			1,031,749
Paid claims related to
Current	688,544			688,493			653,136
Prior years	435,642			411,463			338,111
Total paid claims	1,124,186			1,099,956			991,247
Net balance	1,076,390			1,050,759			977,351
Plus reinsurance recoverables	246,447			254,466			241,301
Unpaid claims balance, ending	$	1,322,837		$	1,305,225		$	1,218,652

Schedule of Reconciliation of Net Incurred and Paid Claims Development Tables to Liability for Claims and Claim Adjustment Expenses in Consolidated Statement of Financial Position

The reconciliation of the net incurred and paid claims development tables to the liability for claims and claim adjustment expenses in the consolidated statement of financial position is as follows (in thousands):

	December 31, 2019
Net outstanding liabilities
Auto Liability	$	466,481
Non-Auto Liability	266,892
Commercial Multi-Peril	94,515
Homeowners	79,903
Short Tail Property	33,097
Credit Property and Casualty	21,089
Credit Life	1,192
Health	25,860
Credit Health	5,126
Other	1,831
Liabilities for unpaid claims and claim adjustment expenses, net of reinsurance	995,986
Reinsurance recoverable on unpaid claims
Auto Liability	11,979
Non-Auto Liability	44,709
Commercial Multi-Peril	2,326
Homeowners	2,512
Short Tail Property	3,907
Credit Property and Casualty	14,110
Credit Life	768
Health	157,714
Credit Health	2,113
Other	6,943
Total reinsurance recoverable on unpaid claims	247,081
Insurance lines other than short-duration	191,123
Unallocated claim adjustment expenses	55,789
	246,912
Total gross liability for unpaid claims and claim adjustment expense	$	1,489,979

Summary of Incurred and Paid Claims Development as Supplementary Information

Short Tail Property—Consists of auto physical damage, fire, rental owners, standard fire policy, country estates, inland marine and watercraft. This line of business has substantially all claims settled and paid in less than two years. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance				As of December 31, 2019
	For the Years Ended December 31,				IBNR Plus Expected Development			Cumulative Number of Reported Claims
Accident Year	2018*		2019
2018	$	248,182	$	243,813	$	208		66,743
2019	—		247,229		(2,442		)	62,401
	Total		$	491,042

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2018*		2019
2018	$	218,095	$	241,718
2019	—		218,333
	Total		$	460,051
All outstanding liabilities before 2018, net of reinsurance*			2,106
Liabilities for claims and claim adjustment expenses, net of reinsurance			$	33,097

* Unaudited supplemental information

Credit Health—The claim liability consists of credit disability. This line of business has substantially all claims settled and paid in less than five years. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance										As of December 31, 2019
	For the Years Ended December 31,										IBNR Plus  Expected Development		Cumulative  Number of Reported Claims
Accident Year	2015*		2016*		2017*		2018*		2019
2015	$	3,162	$	3,089	$	3,072	$	3,036	$	3,028	$	19	3,259
2016			4,323		3,975		3,914		4,029		90		3,593
2017					4,555		4,852		4,773		162		3,771
2018							4,631		4,163		280		3,520
2019									3,902		610		2,268
							Total		$	19,895

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2015*		2016*		2017*		2018*		2019
2015	$	1,082	$	2,254	$	2,669	$	2,864	$	2,943
2016			1,300		2,745		3,330		3,630
2017					1,389		3,328		4,058
2018							1,473		2,930
2019									1,208
							Total		$	14,769
All outstanding liabilities before 2015, net of reinsurance*									—
Liabilities for claims and claim adjustment expenses, net of reinsurance									$	5,126

* Unaudited supplemental information

Non-Auto Liability—Consists of workers’ compensation and other liability occurrence. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance																				As of December 31, 2019
	For the Years Ended December 31,																				IBNR Plus  Expected Development		Cumulative  Number of Reported  Claims
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	91,191	$	85,498	$	83,724	$	82,287	$	82,145	$	82,087	$	80,920	$	78,279	$	77,985	$	77,215	$	1,196	7,873
2011			86,409		76,038		75,390		74,372		73,647		71,423		68,248		67,979		67,307		1,611		5,708
2012					83,146		80,470		78,644		75,226		68,017		63,630		64,118		63,336		2,380		4,858
2013							74,183		75,815		70,772		67,841		65,096		64,564		63,284		2,722		4,542
2014									83,084		75,550		72,624		67,339		67,865		67,267		3,904		6,047
2015											83,897		78,968		76,724		67,548		64,189		6,682		5,542
2016													86,935		83,179		73,764		73,195		12,700		4,385
2017															102,616		88,902		81,240		16,401		8,021
2018																	88,986		85,910		36,008		13,327
2019																			96,064		57,352		10,158
																	Total		$	739,007

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	16,473	$	31,819	$	46,746	$	57,354	$	65,557	$	69,091	$	70,369	$	71,509	$	72,261	$	72,941
2011			13,848		31,943		41,814		52,003		56,791		60,706		62,414		63,121		63,706
2012					13,862		27,574		38,826		49,585		55,194		57,863		59,528		60,900
2013							12,794		22,743		32,474		42,504		47,987		51,672		54,323
2014									11,201		26,587		36,220		45,206		51,853		55,307
2015											11,979		23,488		37,059		46,285		51,303
2016													12,733		24,633		35,502		45,820
2017															14,865		37,139		48,654
2018																	13,156		26,115
2019																			12,204
																	Total		$	491,273
			All outstanding liabilities before 2010, net of reinsurance*																19,158
					Liabilities for claims and claim adjustment expenses, net of reinsurance														$	266,892

* Unaudited supplemental information

Health—Consists of stop-loss and other supplemental health products. This line of business has substantially all claims settled and paid in less than five years. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance										As of December 31, 2019
	For the Years Ended December 31,										IBNR Plus  Expected Development		Cumulative  Number of Reported Claims
Accident Year	2015*		2016*		2017*		2018*		2019
2015	$	34,069	$	45,167	$	41,513	$	41,514	$	41,595	$	—	32,535
2016			36,198		41,236		37,164		37,233		—		28,721
2017					41,544		39,930		35,466		1		31,389
2018							64,686		63,729		6,005		31,713
2019									48,175		14,212		28,826
							Total		$	226,198

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2015*		2016*		2017*		2018*		2019
2015	$	23,574	$	41,491	$	41,436	$	41,462	$	41,542
2016			24,357		37,040		37,115		37,191
2017					25,358		35,392		35,420
2018							34,894		57,759
2019									33,353
							Total		$	205,265
All outstanding liabilities before 2015, net of reinsurance*									4,927
Liabilities for claims and claim adjustment expenses, net of reinsurance									$	25,860

* Unaudited supplemental information

Homeowners—Consists of homeowners and renters business. Claims and claim adjustment expenses are shown below (in thousands):

			Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance																		As of December 31, 2019
			For the Years Ended December 31,																		IBNR Plus  Expected Development		Cumulative  Number of Reported  Claims
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	206,606	$	200,318	$	198,111	$	198,029	$	197,443	$	197,675	$	197,465	$	197,067	$	196,639	$	196,574	$	2	37,075
2011			203,301		200,356		198,757		197,581		197,381		197,451		197,239		197,070		197,020		6		38,761
2012					181,284		177,664		175,523		175,509		175,178		175,032		174,611		174,276		9		30,997
2013							152,208		149,080		149,272		148,231		147,927		147,444		147,359		72		20,038
2014									132,651		131,634		130,287		131,546		130,895		130,747		116		18,176
2015											125,430		124,199		123,619		123,824		123,731		271		17,744
2016													147,264		145,373		144,376		145,019		217		21,535
2017															164,284		172,274		172,491		906		23,504
2018																	174,495		179,561		4,623		22,382
2019																			177,854		22,957		18,757
																	Total		$	1,644,632

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	149,755	$	189,046	$	193,006	$	195,365	$	195,714	$	196,281	$	196,419	$	196,504	$	196,480	$	196,501
2011			160,625		190,946		194,237		195,327		196,575		196,628		196,717		196,757		196,787
2012					143,797		169,415		171,842		173,170		173,676		174,139		174,247		174,256
2013							115,605		140,309		145,152		146,650		146,920		147,145		147,233
2014									96,300		122,601		126,245		129,467		130,059		130,305
2015											86,617		114,696		119,331		122,585		122,955
2016													105,415		136,796		140,972		144,000
2017															116,075		159,107		166,009
2018																	121,631		165,203
2019																			122,530
																	Total		$	1,565,779
							All outstanding liabilities before 2010, net of reinsurance*												1,050
					Liabilities for claims and claim adjustment expenses, net of reinsurance														$	79,903

* Unaudited supplemental information

Credit Life—For credit life products, IBNR is calculated as a percentage of life insurance in force. This line of business has substantially all claims settled and paid in less than two years. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance				As of December 31, 2019
	For the Years Ended December 31,				IBNR Plus Expected Development		Cumulative Number of Reported Claims
Accident Year	2018*		2019
2018	$	5,849	$	6,198	$	8	8
2019	—		5,956		1,155		16
	Total		$	12,154

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2018*		2019
2018	$	4,795	$	6,190
2019	—		4,772
	Total		$	10,962
All outstanding liabilities before 2018, net of reinsurance*			—
Liabilities for claims and claim adjustment expenses, net of reinsurance			$	1,192

* Unaudited supplemental information

Auto Liability—Consists of personal and commercial auto. Claims and claim adjustment expenses are shown below (in thousands):

			Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance																		As of December 31, 2019
			For the Years Ended December 31,																		IBNR Plus  Expected Development		Cumulative  Number of Reported Claims
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	288,166	$	270,935	$	266,223	$	265,949	$	264,104	$	263,040	$	261,930	$	261,092	$	261,207	$	261,042	$	24	47,101
2011			263,411		250,659		248,865		244,519		244,436		242,619		241,711		240,997		240,650		109		47,074
2012					251,593		242,255		231,312		228,013		229,426		228,559		228,864		228,486		178		44,686
2013							242,364		236,432		233,068		231,301		228,285		226,608		227,234		448		38,841
2014									232,146		223,386		217,819		215,419		214,870		214,557		1,049		35,986
2015											237,578		240,697		239,421		245,775		244,798		2,614		36,066
2016													259,177		256,080		261,400		259,128		6,330		37,050
2017															269,803		280,012		275,850		17,886		38,417
2018																	314,467		299,512		44,542		37,354
2019																			330,988		95,556		33,442
																	Total		$	2,582,245

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	92,589	$	164,298	$	208,531	$	237,540	$	250,647	$	257,021	$	259,173	$	259,966	$	260,404	$	260,693
2011			93,245		161,387		197,326		217,640		230,585		236,187		238,510		239,409		240,085
2012					82,531		150,323		183,448		204,980		214,467		219,170		222,117		222,865
2013							79,358		143,709		181,535		204,480		215,280		219,303		223,739
2014									72,838		134,376		166,947		187,375		204,057		209,401
2015											78,861		149,366		186,281		211,908		231,530
2016													86,492		153,911		198,326		225,869
2017															88,357		175,175		218,435
2018																	95,777		185,317
2019																			98,545
																	Total		$	2,116,479
							All outstanding liabilities before 2010, net of reinsurance*												715
					Liabilities for claims and claim adjustment expenses, net of reinsurance														$	466,481

* Unaudited supplemental information

Credit Property and Casualty—Consists of credit property insurance, vendor’s or lender’s single interest insurance, GAP insurance, GAP waiver, debt cancellation products, involuntary unemployment insurance and collateral protection insurance. This line of business has substantially all claims settled and paid in less than two years. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance				As of December 31, 2019
	For the Years Ended December 31,				IBNR Plus Expected Development		Cumulative Number of Reported Claims
Accident Year	2018*		2019
2018	$	89,308	$	89,308	$	—	31,246
2019	—		82,391		11,897		23,400
	Total		$	171,699

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2018*		2019
2018	$	72,693	$	89,308
2019	—		61,302
	Total		$	150,610
All outstanding liabilities before 2018, net of reinsurance*			—
Liabilities for claims and claim adjustment expenses, net of reinsurance			$	21,089

* Unaudited supplemental information

Commercial Multi-Peril—Consists of business owners insurance and mortgage fire business. Claims and claim adjustment expenses are shown below (in thousands):

	Incurred Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance																				As of December 31, 2019
	For the Years Ended December 31,																				IBNR Plus  Expected Development		Cumulative  Number of Reported Claims
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	41,116	$	37,736	$	40,243	$	37,520	$	35,914	$	37,839	$	37,215	$	36,367	$	35,923	$	35,999	$	9	3,592
2011			42,185		40,825		39,037		38,160		38,456		36,945		37,014		36,638		35,964		35		3,563
2012					35,169		28,548		26,805		23,258		23,385		23,090		22,481		22,045		67		2,717
2013							33,979		27,592		27,867		26,970		25,948		26,028		24,790		315		2,226
2014									36,852		31,220		34,911		33,962		36,132		34,279		580		2,308
2015											33,997		31,488		29,023		32,282		31,285		751		2,226
2016													38,115		33,475		33,080		31,615		2,302		4,775
2017															42,411		37,079		40,611		6,851		6,737
2018																	50,784		50,182		12,923		5,455
2019																			56,062		25,359		2,928
																	Total		$	362,832

	Cumulative Paid Claims and Allocated Claim Adjustment Expenses, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2010*		2011*		2012*		2013*		2014*		2015*		2016*		2017*		2018*		2019
2010	$	12,511	$	17,490	$	22,135	$	27,152	$	31,378	$	33,384	$	34,888	$	34,764	$	34,903	$	35,881
2011			13,092		18,390		22,616		28,291		30,458		32,692		34,177		34,782		34,939
2012					11,525		14,454		16,263		18,670		20,716		21,026		21,352		21,415
2013							9,374		12,723		15,426		18,406		20,816		21,718		23,210
2014									12,001		16,484		20,199		24,602		27,339		31,448
2015											9,820		12,956		16,402		21,680		25,188
2016													11,327		17,193		19,085		22,339
2017															12,458		20,828		23,294
2018																	18,027		30,078
2019																			22,098
																	Total		$	269,890
					All outstanding liabilities before 2010, net of reinsurance*														1,573
					Liabilities for claims and claim adjustment expenses, net of reinsurance														$	94,515

* Unaudited supplemental information

Summary of Average Annual Percentage Payout Incurred Claims

The following table is supplementary information. A10-year average annual percentage payout of incurred claims is shown below:

Average Annual Percentage Payout of Incurred Claims by Age, Net of Reinsurance
Years	1		2		3		4		5		6		7		8		9		10
Auto Liability	33.9	%	28.7	%	15.8	%	10.0	%	5.8	%	2.2	%	1.3	%	0.3	%	0.2	%	1.8	%
Non-Auto Liability	18.3	%	20.4	%	16.5	%	14.8	%	8.8	%	5.1	%	2.8	%	1.6	%	0.9	%	10.8	%
Commercial Multi-Peril	37.0	%	15.7	%	9.7	%	13.2	%	9.3	%	5.8	%	4.0	%	0.5	%	0.4	%	4.4	%
Homeowners	73.9	%	20.1	%	2.7	%	1.5	%	0.3	%	0.2	%	0.1	%	—	%	—	%	1.2	%
Short Tail Property	88.9	%	11.1	%	—	%	—	%	—	%	—	%	—	%	—	%	—	%	—	%
Credit Property and Casualty	77.9	%	22.1	%	—	%	—	%	—	%	—	%	—	%	—	%	—	%	—	%
Credit Life	78.7	%	21.3	%	—	%	—	%	—	%	—	%	—	%	—	%	—	%	—	%